MaxCare - techCare

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CARING FOR TECHNOLOGY INFRASTRUCTURE

WITH DATAMAX CONSIDER IT DONE.

With the onset of big data, mobility and the cloud, the needs of IT are compounding at an unprecedented rate. In addition, achieving mission-critical business objectives has become increasingly dependent on IT infrastructure performance. With approximately 70 percent of IT investment is dedicated to “keeping the lights on”—providing basic infrastructure connectivity and security—there is precious little left for strategic projects that can enhance the business.1 Truly, the network has become strategic, and smart companies looking to keep up or get ahead, are actively considering outsourcing some or all of their associated technology management requirements. In fact, it is estimated...”By 2016, 60% of the SMBs will use managed network services for some aspect of their IT services and support.”

At Datamax, we think outsourcing is a smart consideration—providing companies with the all-important freedom to focus on their business, not their technology. When it comes to the technology management, we believe it starts with dogged persistence and dynamic pace—no matter what. Our approach, in concert with our powerful line-up of technology alliances, will ensure the highest productivity, flexibility, scalability and security from your IT infrastructure and the confidence that technology-based recommendations are in alignment with core business objectives. Through responsive collaboration and communication, Datamax offers proven expertise for managing the foundation of a technology-enabled business—one that will support the needs of today and the growth of tomorrow.

TECHCARE MANAGED NETWORK SERVICES

Consider TechCare from Datamax. TechCare is comprehensive Managed Network Services (MNS) offering that provides top-tier expertise and guidance for attaining IT infrastructure reliability as well as IT expense predictability. With TechCare (MNS) engagements, Datamax certified network consultants take a long-term view of network operations, fine-tune server performance to optimize system functionality and resolve end-user workstation issues.

TechCare advantages include:

  • Long-term infrastructure stability and exposure to industry best practices for security, data back-up, disaster recovery, licensing and system / password administration and documentation
  • Insulation from an over-reliance on key individuals and IT staff turnover
  • Cost-containment from “help desk” personnel managing end-user problems
  • Faster, team-based approach to preventive and proactive issue resolution
  • System and asset performance optimization

TECHCARE SERVICE COMPONENTS

REMOTE SYSTEMS MANAGEMENT & CONFIGURATION

Leveraging TechView®, the latest in remote monitoring and management (RMM) software, Datamax offers 24 X 7 monitoring with 8 X 5 network management ensuring the highest in IT uptime. Our system includes real-time alerts, reporting and IT ticket management.

SERVERS / WORKSTATIONS / LAPTOPS & NETWORK HARDWARE

Datamax ensures all associated equipment and network components are functioning in a manner that maximizes productivity within your network infrastructure.

FIRE WALL / SECURITY & ANTIVIRUS

Datamax ensures your systems are protected and monitored at all entry points shielding your organization from today’s computer and Internet threats.

REMOTE SUPPORT FORMAT / ALTERNATIVE ON-SITE SUPPORT OFFERINGS

Datamax’s team of network engineers will work remotely to address and resolve basic to complex issues—incorporating proactive and responsive IT support best practices. In addition, we can also provide on-site response capabilities for organizations that prefer local support.

ON-GOING REPORTING

Datamax documents and analyzes network activity and will utilize quantitative information to troubleshoot and optimize your IT infrastructure.

UPDATES & UPGRADES

Datamax will work closely with you to fulfill all necessary network-related system updates and upgrades so that you can enjoy the latest benefits they offer.

TECHCARE MANAGED TECHNOLOGY PROJECTS

In addition to our managed network service offering, Datamax can also help with a spectrum of IT-based projects. Leveraging XpertTM Project Methodology, our project deliverables typically include:

  • Key workflow and process documentation
  • Discrete cost identification
  • Business justification development and ROI identification / confirmation
  • Budget development
  • Project plan creation and implementation roadmap development

Xpert provides technical advice grounded in a solid business case and tailored to address the unique needs of your company. The following represents a sampling of some of the IT-based projects we can help you with:

  • Backup & Disaster Recovery
  • Hosted Microsoft Exchange
  • Cloud Services
  • Virtualization
  • Mobile Deployment
  • Document Management

Consider IT Done—Consider Datamax!

If you are interested in more information about a Managed Network Services (MNS) engagement, or are thinking about a change, consider Datamax. As a long-standing Microsoft Gold Partner, our seasoned team of technical specialists possesses decades of experience, and through TechCare, can help you cut costs, minimize downtime, and improve stability within your network infrastructure. Caring for IT infrastructure—with Datamax, you can consider IT done.

Get Connected. Get TechCARE!

To request more information or sign up today, please give us a call or contact us today.