The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


How Much Would You Tip Your Copier Service Provider?

Don't settle for average or worse service from your copier dealer.

Do you spend a lot of time on airlines that ignore your requests and pass you over on the upgrade list? How about a restaurant where you can never get a refill because the server is off texting?

You can encounter bad service everywhere you go, and you probably cross those businesses off the list after they ruined your experience. Sometimes these situations are unavoidable, but in most cases, the people involved simply chose to deliver subpar service.

The same thing can happen with your copier service. You might settle because you're locked into a contract and you didn't realize just how bad the support was until you needed help. Why would you walk away from those airlines and restaurants in your personal life but continue to suffer as an SMB? It doesn't have to be this way.

Topics: Insider Solutions Partnering Creating Raving Fans

The Partnership Litmus Test: 8 Things That Influence a Higher Return on Technology Investment

 Achieving a high return on technology investment can greatly be enhanced by finding a partner who is focused on a customer strategy that is “RELEVANT,” and that provides “VALUE” well beyond the transaction.

Whether it's Return on Investment (ROI) or more specifically Return on Technology Investment (ROTI), it’s ALL about results. Preferably ... "BIG" results. The results we’re looking for come in many shapes and forms, yet in the world of business technology, they all include the measurable improvement of an organization’s operational performance. Results have to make an organization more nimble and competitive than previously before, or what’s the point.  The kind of results our customers commonly envision include:

Topics: Partnering Technology Support Creating Raving Fans

Canon Comes Out on Top for Law Firm Copiers

Research shows that law firms love Canon copiers.

You see a lot of natural combinations out there. Chocolate and peanut butter, steak and eggs, and wine and cheese are a few classic pairings. What doesn't fall so easily into place are the services that support a major business investment, such as your production printer and your digital copier.  

The pre-sales process goes smoothly, but you often find yourself left hanging after you sign on the dotted line. At Datamax, we put a lot of resources into the after-sales support process. Our technical support team works together with the top manufacturers, such as Canon, to learn everything they need to know for high-quality support. Our dedication to after-sales support has earned us recognition from Canon's Association of Technical Service Professionals (ATSP). 

Topics: Insider Canon Color Copier Multifunction Copier Did you know? Digital Copiers Automation Legal Solutions Canon USA

Ransomware Attacks Target SMBs – A Data Backup Strategy Minimizes Any Damage

Every company is vulnerable to cybercriminals – especially SMBs because their infrastructure is usually less secure. Use data backup as part of your security strategy against ransomware.

Cybercriminals want to hold your information for ransom. And they are coming after your small to medium sized business because your networks are usually less secure than larger businesses.

Don't just take my word for it.

The FBI estimates that the “ransomware industry” was worth $1 billion in 2016. That number is expected to grow in 2017. 

Topics: Information Technology Managed Network Services Security Digital Security Network Management Cloud IT Consulting Business Continuity Disaster Recovery

The Ultimate 7 Step Disaster Recovery Checklist

Every disaster is different. Before doing anything, understand the underlying issues and how it may affect you.

Prepare yourself before disaster strikes. Why?  Because it’s comin’. In many forms and guises you can count on it — it’s comin’.  When it comes to data backup and disaster recovery (BDR), you need to be prepared for potential disasters to keep your business running. It’s not only important to have a disaster recovery solution you trust, but to make sure you test it as well.

Topics: Managed Network Services Network Management Business Continuity Disaster Recovery