The Employee: Calvin Du (Dallas / Fort Worth Office)

The Client: Beal Service Corporation

Many of the service calls have been routine. But the experience for the client has been anything but that.

“I think when we talk about what Creates Raving Fans, Calvin Du is the perfect example,” Steve Kennemer, Director of Service for Datamax Texas, said.

'All of the Above'

Four glowing customer surveys have come in from Beal Service Corporation alone recently, specifically about their experience with Calvin.

• One comment: “Calvin does a great job taking care of our copy machines, always very helpful with helping our staff to understand the problem.
• Another: “Calvin is the best copier tech period. We think so highly of Calvin. Always willing to go to the extra mile for our company. So glad to have him on our account.
• Yet another: “Calvin Rocks!! The absolute best tech.”
• And the fourth: Every single question on one survey garnered this same response: “Calvin is the best tech in the world!” If that doesn't demonstrate  a Raving fan, what does?

So what does Calvin, promoted to Lead Technician earlier this year, offer? Expertise? Courtesy and friendliness? The willingness to go the extra mile?

“It’s all of the above,” Kennemer said. “He just does everything that he can to succeed. He goes over and beyond to make the customers happy. He doesn’t care if it’s extra work he has to do. He'll work through his lunch break. We'll get ready to pull a call in the morning, and realize Calvin already took care of it late the afternoon before."

"And the whole thing about it is," Kennemer continues, "he doesn’t do it because he wants them to like him. It’s all about the company; he really cares about Datamax and wants us to provide the best customer experience.”