The Employee: Curtis Whitlock (Dallas/Fort Worth Office)

The Client: Texas Garden Clubs

 

The technology setup at Texas Garden Clubs, Inc. is not unlike other smaller organizations its size. They have one copier, a couple of computers, and no internal or third party IT vendor.

But they do have Curtis Whitlock.

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What was the Client's Need?

“Recently, Texas Garden Clubs had some Norton antivirus software that they were trying to get off their computers to replace it. When the client deleted the software, other problems ensued, including lost connection to the copier," Curtis said.

The client, admittedly, had made a mess. So she immediately picked up the phone to call Curtis, just as she’s done many times before.

“We just try to be as generous as possible in giving our expertise. Whenever they need us, we’re there,” Curtis said. “Scan to a computer. Print drivers. New computers, old computers, password changes. Whatever the case, we’re a phone call away to help them.”

How did the Team Approach the Challenge?

Curtis applies the same service philosophy to Texas Garden Clubs as he would any other.

When Curtis started at Datamax 13 years ago, he knew nothing about copiers, networking or the industry at large. But he got trained immediately. He was given the necessary tools to succeed. He took it and ran with it, something that's reflected by his upwards mobility within the organization.

“Basically, I went into it as another job. I had just gotten married, and I was looking for something to take care of my family with,” Curtis recalls. “But I loved it so much, I kept going and kept doing something I really, really enjoyed.”

He was a technician for seven years, when he was promoted to lead technician. Just last year, he applied for and earned a supervisor position, where he currently serves the Fort Worth territory.

“When I first started, I would go into a client’s office and got in, got out. Over time, I’ve learned to talk to customers and actually find out exactly what they’re needing. Give them a few minutes to talk, let them explain exactly what they need.”

Listening to customers is, after all, one of his best assets.

“Curtis has a really unique gift for understanding what his team and his customers are needing,” Datamax Texas Director of Service Steve Kennemer said.

What Made Them a Raving Fan?

The client’s recent testimonial says it better than the Rave Review ever could:

“Our organization has been with Datamax for over 12 years, and we have been so pleased with all aspects of you service! I want to give kudos to Curtis Whitlock. Curtis has great customer service skills; his patience and knowledge of what he does for Datamax is outstanding!”