The Employee: Daniel Ketchum, (Dallas/Fort Worth Office)

The Client: NTT Data

What Was the Client's Need?

NTT Data in Plano was to have 9 copiers installed at their headquarters. Datamax Texas Production Supervisor Daniel Ketchum was sent out on the call, unaware of what would be presented to him when he arrived. 

What Made Them a Raving Fan?

On this particular installation, nine copiers were to be installed on five floors. It was the middle of the summer, and the AC had gone out in the building. Additionally, the freight elevator had broken and technician Daniel Ketchum had to wait patiently, in 100+ degree heat, for another service elevator with approximately 15 minutes of waiting time per copier.

Daniel never said anything about this to his supervisor. It wasn’t until recently, when Director Service Steve Kennemer and VP of Sales Clay Mills were at NTT Data for a partner review that this information was revealed.

“Instead of rescheduling, Daniel knew the customer wanted to get up and going. So he just took care of it,” Kennemer said.

What Have Other Customers Said about Daniel?

• “Daniel is very knowledgeable on all aspects of the copier function, installation, IP addresses. He is an asset to Datamax.”
• “Daniel is very professional, courteous and overall offered genuine customer service and made certain that all of our questions were answered at the time of installation. His personality is award winning and it is a pleasure working with him.”
• “It doesn’t get any better than Daniel Ketchum! We’ve had various sorts of issues over the years and he always get it done right the first time. He listens, understands and then goes to it! He’s a rock star!”