Working diligently behind the scenes, service dispatchers don’t often get a lot of praise for their efforts. Wait. Let us rephrase that: They don’t often get a lot of praise that that gets publicly noticed.

Darryl Mosely, after all, in Longview gets plenty of positive feedback. From colleagues. From customers. And from superiors. Director of Operations Justin Harper has seen enough of this to recommend that some of his efforts and  “shout outs” get shared here in this space. We’re happy to oblige.

He’s known Darryl for decades, back when Darryl was a technician and later a Service Manager.  Darryl knows the ins and outs of the service landscape like few others, and even keeps as book of old manuals by his desk just in case they come in handy. A copier service dispatcher coordinates technician schedules, triages service calls, and ensures the right parts and people are dispatched quickly—so when that person has experience in other roles, they bring a well-rounded perspective that helps solve issues faster.

Darryl fits that description to a "T." 

Darryl's Been There Before.

Darryl’s experience in the field for so many years only helps his effectiveness in dispatching calls to the best technician. To boot, he knows the territories very, very well.

“It allows him to be the first line of defense to help customers with service calls that many not need a tech,” Justin said. “It also helps him judge how long it should take a tech on site to better help planning.”

Darryl Steps up for Teammates Regularly.

When he’s asked to do something outside of his role, he’s always more than happy to fill in, or cover for someone, or help out in any way. Example?

“Recently I was out of town and all the service managers were in the field, and Mark (Mansell) needed to take an hour off for an appointment,” Justin recalled. “Without hesitating, Darryl agreed to cover all the dispatch duties and handle anything that arose and take a later lunch to help us cover that hour.”

Darryl Flourishes with Client Interactions.

Justin says that 9 times out of 10 when he follows up with a customer after installation, they mention how polite, respectful, and cooperative Darryl is in their interactions. He’s accommodating when things arise that might potentially impede a scheduled delivery. Example?

“I recently did a follow up call after a delivery, one that was rescheduled three times by the customer,” Justin said. “Throughout my conversation with her, she mentioned multiple times how polite and understanding the gentleman (Darryl) was and how he never got frustrated with her, even though the delivery was en route…. Another follow up led to the customer praising how knowledgeable Darryl was about the delivery process and the expected time it should take to complete.”