The Employee: JR Johnson

Location: East Texas

The Fans: First Baptist Church Liberty City

 

East Texas technician JR Johnson can easily be described as a little reserved, always easy-going, and  unquestionably steady as they come.

You won’t get a ton of words from JR when asked to describe himself and his rapport with his customers… but in many cases the customer does it for you. Such is the case with First Baptist Church in Liberty City, who left a glowingly positive post-service survey for JR last month.

What you can glean from JR rather quickly.

• He’s positive. “I really just try to keep a calm, happy attitude at all times.”
• He’s respectful. “I’m on their turf when I’m handling their equipment.”
• He’s dedicated. “My goal? Get that equipment back up and running. That’s the same with every customer.”

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The Organization's Need

For the staff at First Baptist in Liberty City, their equipment is integral to their weekly workflow.

“We print everything from weekly bulletins to things for funerals when we have one here. This week I’ve been working on flyers for a young girl’s hospital room who has cancer,” said church secretary Jessica Martindale.

Recently, their device was leaving yellow lines on their color prints. The solution? A yellow developer. The only issue? The part would need to be ordered.

The Team’s Approach

“I’ve been by that location several times. I try really hard to listen to everything they’re telling me. I find out what the problem is, and I go from there,” JR said.

He explained the issue to Jessica and mentioned that the part would need to be ordered, but he would have it ready within the next day or so. He apologized for the delay.

“The technician was friendly and knowledgeable. He diagnosed the problem and said he would have to order the part. He did so and was back within a day or two to install it. It fixed the problem we were having. Excellent service and turnaround time,” Jessica wrote in the survey.

“I like to make sure that when a technician does a good job, they get recognized for it,” she later explained. “He was quiet and efficient and kind. He just came in and did what he needed to do. He was knowledgeable, and apologized for having to order the part.”

Positive. Respectful. Dedicated. And, knowledgeable to boot. After 35 years in this industry, JR Johnson is indeed steady as they come.

What Made Them a Raving Fan?

“We were with East Texas Copy Systems before they became Datamax. I think it’s always been a good experience. I’ve been here five years and I don’t recall ever being frustrated with the way things were handled. It’s always a quick turnaround. It’s a good (relationship),” Jessica said.