The Employee: Kevin McKain

Location: Tyler

As it pertains to professional abilities, Kevin McKain is more than well-versed.

Prior to joining Datamax as a remote support specialist in May, Kevin taught school in the traditional K-12 setting. He taught upper school mathematics, economics, government, programming, intro to robotics, chess, and intro to business. After that, he spent a year teaching IT certification courses with Goodwill’s Tech Academy.

Plain and simple, Kevin’s an active learner who always wants to know more and is never interested in mediocre work.  While at Datamax Kevin has shown a capability to pick things up fast and a genuine eagerness to learn more.

“For me, it’s his passion to learn more and be involved more. When you give him a project, he digs and researches it until he figures it out completely. Kevin’s sense of urgency is massive. He doesn’t want to be mediocre at anything. He wants to excel,” said Justin Harper, Director of Operations in East Texas. 

He hit the ground running fast.

For his first two months at Datamax, Kevin was tasked with ensuring that machines out in the field were registered properly with imageWare Remote, and registering the ones that were not already set up. From there, Kevin began working on the connectivity side of installation.

“Once a machine is in place it’s about setting it up on the network, and ensuring all the necessary features are available,” Kevin said. “If we’re replacing a machine, taking data off the old machine and making sure it’s working on the new machine with the same favorites, address book, etc.”

He also provides remote support for day-to-day issues that arise with client devices, from setting up new scan to file locations, managing connection issues, and even going on-site when he runs into an issue that can’t be diagnosed properly.

He embraced a core Datamax solution.

After training to some degree on the technical side of repairs, Justin realized an opportunity for Kevin to begin raining on uniFLOW output management solution. After completing an online course, he’s spent the last several weeks on a “crash course” of learning the software inside and out. He even ran the uniFLOW installation for a recent school district implementation. He’s dug in deep.

“uniFLOW is becoming a prominent software for us, and a lot of customers are starting to figure it out and its abilities. Having somebody with the knowledge to support it is critical. To have someone with Kevin’s attitude, personality, and interaction with customers, who can take it and run with it? It’s of massive value to us,” Justin said. 

He finds his work genuinely rewarding.

For Kevin, his sense of self-satisfaction doesn’t just stop with his litany of growing projects. It’s the end game he serves up with clients.

“When a customer isn’t able to use their copier it’s a huge hit on their company. When we can respond within an hour and fix their problem and get them back to functioning at full speed when they thought they might be down several days, that’s very rewarding,” Kevin said.