The Employee: Kevin Seymour II

Location: Lufkin

 

For Kevin Seymour II, it was right place, right time.

The Lufkin-based field service technician had recently left a job he was particularly unhappy at. His father is an IT manager at a bank in Kilgore that happens to be a Datamax customer. When a technician onsite mentioned that our company was hiring, Kevin’s father took note and passed the word to his son about the opening.

The rest happened fast.

Equally fast has been Kevin’s grasp of the industry and his place in it. In just over a year, he’s absorbed the equipment technology, the processes, and the sense of urgency it takes to deliver service worth raving about. He’s also made a move from Tyler to Lufkin that showcased his team-first attitude and a willingness to take on any challenge. 

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A Support Team Worth Raving About.

When asked about the difference in approach from previous roles and those he’s applied for, Kevin’s quick to jump on  leadership and its mentorship for him.

“I can’t emphasize enough the support I’ve received from (East Texas Service Manager) Justin Harper, (VP of Service) Steve Kennemer, and my colleagues, many of whom have decades of experience. They are simply awesome. Any time I can’t figure something out, I have people to call on and that helps a lot. They are awesome.”

A Work Ethic Worth Raving About.

Within his Lufkin geography, Kevin covers A LOT of ground. On any given day, he could be driving 60 miles to one client, 60 miles to the next, and on it goes. The drive time has its advantages: He has ample time to contemplate what he uncovered in Canon SnapShot and what the customer said so that he can begin to diagnose the issue mentally.

But it presents challenges, too. When the calls DO stack up, it’s all about prioritization.

“I have such a wide area, and the range of equipment is vast, everything from imageCLASS to imagePRESS devices,” Kevin said. “On the way to a site, I’ll call the customer and let them I’m on my way. I’ll ask the customer once on site what the issue is, and if they show interest I’ll open up the machine and show them what’s wrong and how I plan to repair it. Customers seem to like that.”

Service Manager Justin Harper praises Kevin for stepping up and offering to uproot to Lufkin when the territory down there opened up last year. It showed a strong commitment to the company, he says.

“He’s learning things quickly down there. We train these technicians up, but you have to learn prioritization in a vast territory like that. And he’s done that on his own. Kevin’s got a wide range of equipment down there, including 7 imagePRESS devices. He just takes the challenge and runs with it.”

A Rapport Worth Raving About.

In many ways, it’s about building deep relationships down in Deep East Texas. And Kevin loves that. The rewards here are limitless.

“Down here, you have a lot of small business owners. A lot of these people have less than 10 employees, and I deal directly with the owner. It’s amazing to see how these businesses deal with these copy machines as a core tool for their business. It’s a big deal when they’re down,” Kevin said. “People are constantly surprised saying ‘you’re here already?” It’s rewarding to show up fast and then get them back up and running. In a way, I feel like I’m helping the community.”