Creating a positive impression on a client in the copier service industry is essential. It sets the tone for the entire customer relationship. A strong first impression not only encourages repeat business, but also drives referrals and creates raving fans.

The impression that Phillip Washington has made on both his clients and colleagues? Extremely positive.

He's going above and beyond.

In his short time here, Phillip’s already perfect the art of seeing beyond the initial “fix.”

Take a recent check-in at Highland Meadows Church. He was out there to do preventative maintenance on several machines. The client was very impressed with his attention to detail, including asking about how they were doing with supplies. They were so impressed that they promptly asked that he be the one to work on machines at all their other locations.

Or take his recent visit to Nelson University in Waxahachie. The equipment was “making noises while printing.” He fixed that issue and so much more. Here’s what the clients had to say about their experience working with Phillip:

“Phillip was fantastic. He was very clear about the what/when/why our machine was having issues and the steps that he was taking to fix them as well as being attentive to things that did not directly pertain to our initial issue,” the post-service survey read.

He's eager to learn more.

Phillip came to Datamax in July 2023 to become a field service technician. When a need existed on the Connectivity team, he agreed to work in that arena until the position was filled. Prior to Datamax, he worked in construction and seems thrilled to be in his current role. This is expressed by his eagerness to learn more.

“Computer training, hands-on experience, field training; he’s very eager to learn more, and he’s very perceptive to training. He’s like a sponge,” his manager Shawn Hay said. “Frankly, he wants to learn anything and everything – Phillip is not afraid to take on new tasks and wants to dig deeper beyond the surface.” 

He's got a plan (a five-year one at that).

A few weeks ago, Phillip asked Shawn for some time to sit down and talk about long-term goals for his Datamax career. This proactive step left a big impression with his manager.

“Not everybody WANTS to have a plan. Phillip is goal-driven and wants to have a plan for his future,” Shawn said.

Phillip, who describes himself as an outgoing individual who genuinely loves working with people, also wants to provide the best experience with the best expertise possible.

“I want to have a one-year and a five-year plan. Put me in as many Canon and Kyocera trainings as you can, so I can be as knowledgeable as possible.”

That kind of enthusiasm? It can’t help but leave a great impression on clients and colleagues alike.