The Employee: Vladimir Psenicka (Dallas/Fort Worth Office)

Vladimir Psenicka, quite frankly, is a man who sticks to policies and procedures to the company has set in place, as well his own.

Vladimir, who came to the United States in June 1982, earned a degree from the Cleveland Institute of Electronics, and then worked as a senior technician at Levi Strauss (responsible for supporting all automated systems in USA, Canada, and Scotland), doesn’t just follow these procedures. He makes it a point to pass his work ethic on to the next generation of technicians. In fact, all new members of the service department ride with Vladimir when they start with Datamax to get a good feel of how things should and can be done the “Datamax Way.”

Commitment to Communication

The Dallas/Forth Worth-based lead technician has a specific methodology for each service ticket. First thing? Use Canon snapshot to get all the information he can initially. Next, he calls the client to make sure they know he’s on his way. Upon arrival, before he even approaches the machine, he talks to the customer at length about the issue at hand.

You won’t believe the information you can get just from talking to a customer, before even touching the machine, he says. Communication is key.

“Vladimir has an outstanding work ethic,” Datamax Texas Director of Service Steve Kennemer says. “He’s very good at listening to what the customer is saying, and then correcting the issue. If, for any reason, he’s not able to make it back to his account, he will always update the customer on what’s going on.”

Communicating his Experience With Others

Vladimir, who is both a Canon escalated specialist and Konica Minolta pro tech specialist, understands well that teamwork is the only way for things to get done properly.

“There are several guys over the past few years, I’m very proud of all of them, I believe that they are the best technicians for this company,” Vladimir says. “I would say I’m a role model for them. I never hesitate to help them. Explain things to them, and train them properly.”

Kennemer says that Vladimir’s troubleshooting ability is one that can’t be learned from just going through a class. For instance, just recently at a customer’s office, Vladimir spent three-plus hours trouble shooting a series of error codes, eventually to find that a staple had been stuck underneath a micro switch inside the finisher.

“I didn’t give up, and the customer was extremely excited I think because he knew that I was not going to give up,” Vladimir said. “I was told ‘thank you’ about five times on my way out the door!”

Communicating with clients, and with technicians. These skills are certainly valuable ones to pass on.

“He is always volunteering to work late or start early whenever there is a need for extra help setting up equipment in the shop or if a technician is having an issue,” Steve said. “Vladimir has been instrumental with training the other two leads that started out working on his team alone with one of the current supervisor that started out as a technician on his team. Vladimir is the go to lead technician that I have all new members of the service department ride with when the start with Datamax.”