Letter on the Third — February 2019
Dear Datamax Family,
We all have individual routines that fuel our work day.
A day in the life as Datamax President is hardly the same twice. However, assuming I’m in town, I like to start my day off walking around our entire Little Rock office, greeting every person in every department individually. It’s a simple, quick hello, handshake and an opportunity to wish them a great day. It’s also one the favorite parts of my routine. It’s important to communicate, to remind people that we care.
What does a day in the life at Datamax look like for you? Your individual routine certainly depends upon your specific role, but each one plays a significant part of our greater Datamax mission…Creating Raving Fans®. And each piece must be working in sync for the mission to be an effective one. Which brings me to a second question: How well do you know the routines of those around you?
What does a day in the life look like for your co-workers? How aware are you of what departments are doing around you? How often do you try to learn more about the opposite side of the office? Great synergy happens when each one of us knows our role, respects and truly understands the roles of others, and when we are all making decisions based on the good of the entire organization.
Let me give you an example. Late last December, employees were rushing to get all orders completed by Monday of New Year’s Eve. One of our own, Virginia McClellan, came in with an order at 2 p.m. that Monday, Dec. 31. Other offices were getting ready to go home and begin their holiday! But the warehouse didn’t flinch – they worked swiftly to get the equipment set up. Meanwhile, the admin team hustled to get the paperwork in order and the delivery team did their part to get equipment on the road. By 4 p.m. that day, the order was completed. That, to me, is synergy.
Imagine the Datamax organization as an engine. The sales team is the spark that ignites the engine. But it’s only part of the engine. Then it’s the job of the warehouse to get everything set up and delivered, careful to make a wonderful post-sale impression on the customer. Then the order goes to administration to set up all necessary paperwork. And it’s up to service to not only maintain the equipment, but to ensure the client truly feels good about the service they are receiving. I’ll remind you of our Datamax 2019 Theme: We’re ALL working TOGETHER to create that “Raving Fan” experience.
Here at Datamax, I feel like we have an outstanding amount of awareness among departments. I feel that way because of the planning process we go through. When we meet, we hear what sales is doing and what administration is doing. Service shares statistics. Logistics provides updates. We don’t launch a new program if it’s not going to work for other areas of our organization.
Still, sometimes, we don’t fully realize what everyone is doing. To better understand, it comes down to communication. And if we’re all making decisions based on the good of the entire organization, the Datamax engine will run full speed, with plenty of fuel for the road ahead. The Best is Yet to Be.
Your Raving Fan,
