Our technology partnership with clients is a long and winding path.

Along that journey together, do we walk side by side with them, communicating strategies, addressing current issues and reviewing our ongoing value to their organization? More importantly, how far into the distance do we look? Can we address potential issues before they occur, minimizing the impact on those we serve?

In seeking continued improvement, we must be proactive. Our response ability: It’s our responsibility. 

Three Proactive Pathways to Partnership:

1. Proactive Solutions:

Proactive Solutions means thinking literally outside the box. To not just sell products. But to listen. To really know the client needs. And then to deliver customized technology hardware and software that fulfill those specific needs.

• The Alliances:  We build alliances with an elite group of industry-leading document and information technology companies. Each technology alliance serves a purpose:  To broaden the scope of our technology portfolio, enabling us to develop and deliver powerful, unbiased solutions 
• The Breadth: It’s about being recognized as a trusted go-to company who can recommend and deliver the widest array of technologies that a business may need. 
• The Value: As robust, as tech-savvy as they may be, our solutions should be measured in the value they provide businesses moving forward. They should position them for future success, so  our clients proactively seek our expertise when the next technology challenge arises.

2. Proactive Service:

Proactive Service means discovering (and resolving) device issues ahead of time, and ultimately minimizing downtime.

• The Tools: Resolution relies heavily on actual device insight. Canon’s imageWare Remote provides enhanced device intelligence to anticipate service issues and to reduce administrative burden for clients. Technicians view current device statistics directly from their mobile device ahead of time, so they are better prepared onsite. It can also employ device-triggered service calls for help to reduce work interruptions and improve technology ROI. Likewise, FMAudit provides automated low toner alerts across an entire fleet to help ensure needed supplies are shipped prior to depletion. The tool also allows for the scheduling of automatic transmissions of meters to: a). eliminate the need to submit meters; and b). ensure invoicing is accurate.
• The Expertise: Ongoing training programs like Canon’s ATSP Certification require literally hundreds of hours of hands-on and online training for our technicians. It gives our team real-world insight and expertise for how to tackle service issues effectively and complete them on the first call.
• The Communication: Through our online service portal, and the direct access customers have to our ClientCONNECT Center, we offer flexibility in how a client can quickly have service needs addressed.

3. Proactive Account Management:

Proactive Account Management means staying in tune with an organization’s every operational move, clearly lining out processes and constantly seeking room for improvement.

• The Implementation: A new vendor onboarding brings a healthy dose of uncertainty and anxiousness. How do we alleviate the anxiety? The clarity of objectives gained through a discovery process. Communication our strategic answer to “why” we are implementing what we are. Our pre-arranged scheduling of ongoing training, so clients know ahead of time that they’ll gain full familiarity with their new devices.
• The Regular Review: For account managers, this is the regularly-scheduled summit for further learning. It’s a platform for us to both demonstrate how to increase operational efficiencies — helping make every budget dollar count. It’s also an opportunity to reflect on lessons learned, and be open to discussing how processes, contract administration, and partner communications can be made better.