IT Administrators routinely view print devices as a beast of burden.
The work interruptions they cause. The tedious, manual reading and submitting of meters, hunting down toner for the down machine. And the repeat service calls for the same, lingering issue.
With our newly launched Remote Device Monitoring & Management Solution in Texas, Datamax offers a better view. PrintView.
According to International Data Corporation, 23 percent of all IT help desk calls are printer related. PrintView’s objective is to help usher help desk staff – and any other administrators dealing with print-related issues – back to more productive tasks.
“We wanted to educate our customers on how Datamax is different and make sure they realize what tools we have to offer, in order to better support their needs,” said Keith Lenore, Director of Operations in Texas. “Increasing uptime, reducing downtime, increased resolution time, increased first call completion, not having to worry about ordering toner, not being hassled for meters. These all seemed like things our customer would be interested in; we just needed a program to help us get the word out.”
A Direct View
By utilizing predictive and proactive tools imageWare Remote and ECI’s FMAudit, Datamax can automate tasks like toner replenishment and meter readings, and also provides technicians direct access to equipment service data for enhanced technical insights prior to dispatch. This direct view into print devices provides technicians access to valuable equipment service data from their smart phones – prior to dispatch.
Among the many benefits that PrintView offers:
- Anticipates service issues
- Reduce admin/IT burden
- Improve first call resolution
- Automate toner replenishment
- Automates accurate meter reading
- Maximizes device uptime
- Minimizes work interruptions
- Improves technology ROI
“I hope they (clients) will be able to gain more productivity from their employees that were previously having to manage these tasks. I hope they will gain more trust in Datamax so they won’t have to worry about things Datamax should be managing for them,” Lenore said.
A Proactive View
By definition, PrintView is a proactive, predictive solution. Proactive, Lenore says, by installing parts in a machine to prevent a call back and reduce downtime for the client. It is predictive on need for toner and sending it to the client, as well as defining what parts are needed before a call, ensuring the technician has everything he or she may need.
“I believe there are very few dealers utilizing, and managing, the tools we are using. It takes dedicated resources to manage and review this information and most dealers aren’t willing to incur the additional costs for such programs,” Lenore said. “It allows Datamax to see potential issues before they occur.”
A Better View
With PrintView, IT Administrators have a better view of the fleet of print devices across an organization. The tedious, productivity-killing tasks are minimized. Device uptime is maximized. Interruptions are minimal.
That's what PrintView delivers.
