Kaylee Lynn
Business Process Consultant - Tyler Office
When I talk about our service, I like to bring up that our Texas President started his career here inside the service department. I also share with people that I started my career here as a trainer. I think those two things resonate with people and help reinforce just how service-minded our organization is.
Jeff Graul
Business Process Consultant - Dallas/Fort Worth Office
I feel like it is the people that make us different. Everybody seems to work well together and everyone goes the extra mile to make Datamax the best of the best.
Dave Duke
Senior Account Representative - Little Rock Office
Plain & and simple: Customer service.
By taking true ownership of your account, making sure that they are taken care of and want for nothing.
Our customers should know that we are here at every turn, taking care of whatever they need.
Our service department is unmatched and in my opinion, the strength of our company.
Bryan Bearden
Business Process Consultant - Lufkin Office
What makes Datamax different is putting the customers first. Having a team of experts and support staff willing and ready to lend a hand. The personal touch makes a difference.
Brad McClure
Business Process Consultant - Dallas/Fort Worth Office
UNIQUE: Inhouse Leasing, dangerous because of expense compared to 3rd party leasing companies, unique because we are one of the few.
For the most part our Service and Administration teams are great and helpful and generally want the customer to have a good experience.
I'm very unique and provide for an outstanding experience for my customers.
Kristina Prichard
Business Process Consultant - Little Rock Office
Datamax has many strong selling points; service tenure/response time, the fact that we have teams for each specialty we do (connect team, Trish for solutions, Scott for meters, training staff, etc.) , great manufacturers/having multiple lines, but for me right now in this selling environment it is customer service.
Sadly, the world seems somewhat upside since COVID-19d and the decline of a productive workforce and an almost zero customer service standard. What sets Datamax or the sales rep apart from others in my opinion is really twofold, the fact that we own our leasing division and can provide more leniency or craftiness as clients work through their own inflation woes and or changing business models.
That paired with good old fashioned customer service makes a real impact in the clients eyes. I have multiple clients and potential clients tell me that they can’t get their vendor to call them back, at all! Or that a competitors service call time is 24-48 hours. In a severely declining customer service standard, being a great customer service focused rep goes a very, very long way. Mean what you say and do what you say is a motto I try to lived by. If you tell someone you will find something out then do it and in a timely manner, if you commit to putting in a service call make the call right then.
Clients often remember if you did what you said you would do and they always remember if don’t do what you said you would. If you follow through and make good on promises the clients will always trust you and believe what you tell them, making you a trust advisor.
Being in sales gaining that trust is not always easy, as we often get labeled for the bad sales habits of the sales people that came before us. Over all going the extra mile and doing what is promised alongside our leasing divisions benefits will help make you a successful rep in the long term.
Clay Mills
VP of Sales - Dallas/Fort Worth Office
I like to think of our differentiators as a triad.
Our People. From a service and sales perspective, I’m your difference maker. I’m sincere in that if I say I’m going to do something, I’m going to do it.
Our Company. Our company’s ultimate mission is to Create Raving Fans. We’ve invested in people, technology, and experience to offer you the best customer experience possible.
Our Products. Datamax has forged strategic partner alliances with an elite group of industry-leading document and information technology companies. Our alliances are purposeful—each serves to broaden the scope of our technology portfolio, enabling us to develop and deliver powerful, unbiased solutions that combat a wide array of business challenges.
David Holzhauer
VP of Sales - Little Rock Office
The difference for us is the effort the sales reps put into discovering a solution, the resources we plug into a contract with our service department, and the guarantees that come with that. We walk the talk. We back up our guarantees and we do what we say we're going to do, to give somebody any and every reason to go with us.
