Positivity: Even if it entails the tiniest of gestures, the impact is infinitely more profound. 

Every morning when Senior Account Manager Dave Duke arrives at the Little Rock office, he appreciates the genuine smile and the nice word or two he receives from receptionist Ginna Hill before he makes his way up to the sales bullpen. Upon every return from a sales call, she greets him with a simple “Welcome back!”

“It’s the little things that make a difference each day. As tough as sales can sometimes be, it’s always pleasant to walk back in the office to a smile and a nice greeting,” Dave said. “Ginna is uniquely positive!”

Arkansas receptionist Ginna Hill exudes positivity, and that’s a great thing for any client or coworker who walks through the front door throughout any given day. Unafraid to confront challenges and unrelenting in her emphasis on “team,” she serves up an invaluable first impression… and so much more.

Ginna Understands First Impressions Matter.

The receptionist role has evolved tremendously over the years. With the onset of automation, phone trees, and remote work environments, receptionists are doing much more than greeting a visitor or picking up the phone. To note, Ginna takes on a variety of tasks inside the Admin department, from mail management to helping access and nail down key account details (contract fees, overage rates, etc.).

Even so, same as it was in say 1952, it’s hard to replace a warm, physical welcome at the front door.

“I’m seeing most of the people when they first get here in the morning. I’ve got to have good energy for them to start their day off right,” Ginna said. “Positivity spreads. If you take that opportunity to create that impression, it continues on throughout the building.”

Ginna Understands that Risk Often = Reward.

Positive people forecast positive outcomes. Positive people can also see past the daunting possibilities that come with stepping out on a ledge.

It was three years ago when Ginna volunteered to be the drummer for the River Cities Dragon Boat Festival crew. For those who don’t know, the drummer sits alone (backward!) at the far front end of the boat and offers a rhythmic drum beat that acts as the “heartbeat” of the team’s paddling strokes. All eyes are on the drummer.

She admits it was a little out of character for her to step into the role, but the rewards were well worth the personal leap.

“I was pretty nervous, as I’m not one who usually stands out in a group like that. You’re in charge of making sure everyone stays on pace, and they’re looking at you for direction,” Ginna said. “What I took away from that experience: Once you do take that chance, you feel better about yourself.”

Ginna has returned as the drummer several years since.

Ginna Understands It Takes All of Us.

Back to the Dragon Boat Festival, where if you’re on the boat, you understand that one team paddling in pure synchronicity beats a couple of powerful rowers any day. Ginna feels the same way about the positive work culture that surrounds her.

“The fact that you’re part of a team, everyone is a part of what we accomplish,” Ginna said. “I feel like with work tasks of any sort, it’s better to go in as a group. On your own, you might miss something. It’s comforting to have people to work alongside you vs. being on your own.”

Sometimes, that means something as simple as a greeting to a coworker like Dave Duke at the front door.

Positivity, after all, spreads.