One thing you’ll never hear out of Esmeralda Perez’s mouth? “That’s not my job.”

The ClientCONNECT team member in Tyler handles dispatch and manages email alerts for service requests, but that hardly defines everything she really does. She routinely volunteers to scan all the maintenance agreements and puts them into each equipment record because, well, she simply wants the job to get done as quickly and efficiently as possible.

When a request came in last week to fill hundreds of delivery “goodie” bags, Esmeralda jumped right in.
Before coming to Datamax, she served as an Administrative Assistant for a Realty company. But she also handled the social media for the organization, served as a translator, and even conducted many of the showings. 

“It’s just a mentality. If you say ‘that’s not in my work description,’ it very likely won’t get done. And that affects the whole team,” Esmeralda said. “If Mitzi gives us a project, and I get my portion done early, why wouldn’t I jump in and help out my peers finish their part? It’s important to me, no matter how we do it, that we get the job done.”

For rowers to perform as a real crew, they must first understand: It’s all hands on deck.

Before the boat even moves, the weight must be distributed evenly on both sides, meaning each person’s own weight is a factor in the boat. Once you take off, one rower must adapt to the strengths – or weaknesses – of the person in front of them. Once in the boat, there’s no time for “that’s not my job.” Rowers who thrive at the elite level in rowing are the ones who understand that making an impact on the speed of the crew involves sharing their knowledge – as well as absorbing the knowledge of others.

It’s the same at Datamax. All hands on deck.

In Dallas/Fort Worth, Matt Mundfrom has found himself in a major scheduling jam.

He was notified at 2:15 p.m. by a client that they wanted to see numbers for a second imagePRESS machine before 9 a.m. the next morning. He was already en route to a 3 p.m. appointment when the email came through.

In steps production specialist Trey McFarlin.

“With no hesitation, Trey jumped in and put together the c810 solution for the prospect; he rolled with the back and forth all afternoon and sent me everything I needed to present the c810 (to the account) before close today. I literally wouldn’t have been able to do this without Trey,” Matt said.

All hands on deck.

In Little Rock, the delivery and connectivity teams were faced with an installation for a law firm that covered 4 floors and 140+ machines, in one of the largest buildings downtown.

The results? The same installation that took a previous competitor almost four weeks to complete? Datamax did it in four days.

“It was definitely All Hands on Deck,” Logistics Manager Tony Ashcraft said. “Robert Winston was instrumental every day. Tyler Brazel was there. Jason Michealson, who does our parts warranties, backed up on deliveries for us. Tony Foust and Daniel Williams were instrumental. And one of our technicians, William Benson, came over one day and helped on something that’s not in his usual wheelhouse.”

After the installation, Account Representative Dave Duke received multiple calls from lawyers saying how much they appreciated the way the delivery and installation were handled.

All hands on deck.

Back in East Texas, two trailers full of Canon gear showed up on the back dock. Knowing Kody Molloy and Jim Snell were undermanned, Service Manager Justin Harper didn’t even hesitate.

“Kody and I were doing the best we could and Justin saw the struggle and jumped in without being asked to. He helped unload and stage an entire trailer's worth of gear. I don’t want to say I was shocked, because he has always struck me as someone willing to pitch in when needed, but this was a huge help for Kody and me,” Jim said. “If Justin didn’t help us we would still be unloading the truck now. This was a great example of one department helping another.”

All hands on deck. Helping one another. Sharing our knowledge, and our efforts. Rowing for one another.