Technology has redefined the sport of racing. 

Advanced computer technology now allows crew chiefs to monitor nearly every aspect — fuel usage, engine pressure, wheel alignment, and numerous other aspects — that affect the performance of the car.
It makes one wonder ... is there any real difference between the cars on race day?

The difference, of course, is the driver.

The technology is there for us to work faster, smarter, more efficiently.

We can automate processes, move document seamlessly, communicate from anywhere, and monitor progress with a host of internal technology-related workflows. Our jobs are, for all intents and purposes, more streamlined than ever before.

Do we act fast enough? Do we provide timely resolution? Do we answer client questions and Create Raving Fans?

At that point, it’s up to each of us to answer a simple question … are we an anticipator, or an avoider?

Anticipators . . .

• make quick decisions
• work fast
• are open to new opportunities
• are optimistic
• are future-oriented
• take action
• are comfortable with praise
• expect things to go right

Avoiders . . .

• make slow decisions
• work deliberately
• want things to stay the same
• are prepared for the worst
• are present-oriented
• are slow to take action
• are uncomfortable with praise
• are worried things will go wrong
  
  

At Datamax, we’re asked to have “a sense of urgency dedicated to providing consistent and professional solutions to customer needs" (Datamax Philosophy #3). To sustain that urgency, we must always anticipate.

After looking over that list, which one are you? Anticipator … or Avoider?