For as long as Russ Hill has been in this industry, one thing has never changed. 

“Meters are the problem child of this industry,” Russ said. “Always have been, always will be.”

For years, the view into a customer’s print environment was anything but clear. Handwritten meter books, mailed in coupons, spreadsheets, and follow-up emails all left gaps in visibility. Logistics teams were forced to chase information. Technicians walked in without the full picture. Customers were left wondering if their bills truly reflected reality.

That lack of clarity is exactly what the Arkansas operations team is determined to change. By fully embracing Datamax’s PrintView Program, the team is gaining a cleaner, more complete view of every device in the field. By bringing together ImageWare Remote, Printanista, Lexmark Fleet Management, and Kyocera Fleet Services into one coordinated approach, PrintView replaces guesswork with insight and puts everyone in a better position to see what’s really happening.

When your team and your customers are finally positioned with the right view at the right time, operations run smoother, service improves, and trust follows.

Turning Meter Headaches Into Operational Clarity.

At its core, PrintView exists to solve one critical issue. Getting accurate meters without disruption.
“The number one thing that I use them for is meter readings,” Russ shared. “The next thing would be automatic toner replacement.”

With PrintView in place, meters flow automatically from connected devices across multiple manufacturers. That eliminates estimation, reduces billing disputes, and removes the need for constant follow up with customers who already have enough on their plate.

From a logistics standpoint, the impact is immediate. Accurate meters arriving on time mean fewer emergency toner runs, cleaner invoicing, and better internal planning.

“If we don’t get meters, then we have to estimate,” Russ said. “Pretty soon the customer is not going to be happy with the bill.”

PrintView replaces uncertainty with consistency. Your team knows what is happening in the field, and customers receive bills they can trust.

Giving Technicians the Full Picture Before They Arrive.

PrintView is not just about billing accuracy. It directly improves how service teams show up for customers.

“The technicians can use these to look at individual machines when going out on service calls,” Russ explained. “They can investigate error codes, look at jam histories, see if any consumables are past life or getting close to it and make sure they’ve got everything they need to avoid a return trip.”

Manufacturer-specific tools like Lexmark Fleet Management and Kyocera Fleet Services allow for deeper visibility into device behavior, while Printanista provides a broad overview across mixed fleets. Together, they give technicians the insight they need before they ever walk through the door.

That preparation means fewer repeat visits, faster resolutions, and a service experience that feels proactive instead of reactive. For customers, it shows up as less downtime and more confidence in the team supporting their devices.

Empowering Customers With Visibility and Control.

One of the most powerful aspects of PrintView is how it extends value directly to customers.

“Printanista sees all manufacturers,” Russ said. “We can give our customers access and give them insight into their machines.”

With that visibility, customers are no longer in the dark about their own fleets. They can see usage trends, consumable levels, and device status across brands, all from a single view. For customers who want to be more hands-on, PrintView becomes a self-management tool. For those who prefer a hands-off approach, it quietly works in the background.

“The customer’s biggest benefit is they don’t have to stop,” Russ added.

No pausing work to pull meters. No last-minute toner emergencies. No confusion around billing. Just consistent performance and fewer interruptions.

As the Arkansas logistics team looks ahead, fully embracing PrintView is about more than adopting tools. It’s about changing the experience for everyone involved.

“We want to help our company take care of our customers by automatic meter reads, automatic toner replenishment, and better serving the customer the first time,” Russ said. “Overall satisfaction for both internal and external customers.”

With PrintView in place, that perfect view is no longer theoretical. It’s operational.