Perhaps no team has more of an intimate knowledge of the equipment coming in and out the warehouse door than Danny Tristchler’s team.

That’s saying something.

Delivering a solid first impression takes a TON of prep work – for all of our locations in Texas and Arkansas. With that mind, we throw major props to our warehouse teams for ordering, unboxing, building and even customizing our equipment to a customer’s specs. Under the Dallas/Fort Worth supervision of Danny, warehouse associates David Scott and Jay Contreras go to great lengths to unbox, prep, and ready our equipment for delivery.

“These guys touch every machine that comes in and comes out of this place, physically, every single day,” Danny said.

How does it all Work?

Once a sales order is received explaining what the customer ordered, Danny checks to see what is in stock and what needs to be ordered to fulfill the customer’s needs. Once everything there is confirmed, he places it into the delivery schedule.

“We want to have a five day turn around, from the time we get the order to delivery day,” Danny said.

So this team has to hustle. Once everything is in stock, they print the order, put it on the schedule and pass it to Jay. His job is to pull the equipment, unbox it, mark down all the serial numbers for equipment and accessories, and go back into the sales order to allocate machines and fill in serial numbers and remarks. Then Jay passes that on to the shop.

Meanwhile, Shop Tech Corey Huey works to configure the equipment and add the right accessories directly to the customer specs. With the order on the board, the team is able to track and ensure they know what’s in the shop and when it needs to be out for delivery.

What does it take for Pre Delivery Prep?

To do this job well, Danny points out three main characteristics.

• Efficiency: Keeping track of the amount of time it takes to unbox these machines.
• Accuracy: Right serial numbers, right processes.
• Collaboration: Communication skills are key to work closely between warehouse, admin, service and delivery to keep everyone on the same page from the sales order submission to delivery day.

It also takes self-motivation, something that Jay has become known for since joining Datamax over a year ago. Whether it’s early morning calls or taking on new initiatives, Jay has proven to be up to the task.

“It feels great knowing that people see me as reliable,” Jay said. “It makes me feel that the job I’m doing is important, instead of just showing up and picking up a paycheck. I feel like the work I’m doing is truly making a difference in our operations.”