Faith Oliver admits it right out of the gate. She’s not the most technical person on the IT staff. Heck, not even in her own house.

Her 13-year-old blows her away with his technical acumen. Her team around her does the same with his or her bleeding-edge understanding of the technical details that Datamax TSG displays. But one thing Faith Oliver does understand - perhaps better than anyone else -  is process.

“I’m not the most technical person in the room, but I do understand where process steps fall. I’m able to defer to this step, we need to get this running, we need to communicate at this point in time, and all the while paying attention to detail,” Faith said.

And her department is all the better because of it. As an Advanced Project Leader, Hot Springs’ Faith Oliver touches almost any customer-oriented initiative that runs through our IT Department. What you may not know about Faith is her astute sense of empathy. She cares deeply about delivering on customer expectations, ensuring project success, and keeping those around her informed from project to project. Her forte is her focus, and her focus is ultimately on caring deeply about client satisfaction.

Focus on Careful Attention to Detail.

Before landing in the DFW and later Hot Springs Datamax office, Faith worked at a law firm in Dallas for eight years. She served as a client liaison and acted as a communication point between the firm and its clients (who were all banks). Rest assured, attention to detail was critical.

Part of her attention to detail, she says, comes naturally from her upbringing.

“Both of my parents are completely blind, so I grew up in a household where I was the only one who had vision,” Faith said. “Having blind people with you, you can’t have things out of place. I just enjoy structure, both in my professional and personal life.”

Focus on Communication.

She’s long been considered a great communicator, but Faith has shifted her style over time, partly motivated by her move from Dallas to Hot Springs.

“Initially in Texas, my communication style was very professional. However, I find myself getting sucked into the very southern Arkansas way. Now, I’m more everyone’s best friend as soon as I manage their projects. I no longer stiffen up if someone reaches out to me via email as opposed to a ticket,” Faith said. “I get it. They want to speak to a human being.”

Part of that, too, comes from the different client bases: Bankers’ needs are different than IT support clients.

“Everyone assumes a bank closes at 5 p.m. We’re dealing now with technology issues that can and will fail at any time… I am no stranger to being open and willing to pick up the phone or your laptop after hours. It comes with the job.”

Focus on Caring.

Ask VP of Strategic Technology Justin Huffaker about Faith’s forte, and he’ll share with you just how much she cares: About client experience, process fluidity, about ensuring that all the projects she touches are handled positively.

“I think it comes down to your sense of pride. Anything that I do that has my family’s name (and Datamax is my family) on it, you want it to be something you’re proud of. You want customers to feel comfortable, to feel at home, and to know they’re never just a number,” Faith said.