Laura Moseley

Longview Office

A customer wants to be heard…Listen.  They have an issue or problem they want to be fixed…Listen. Even when they are rude or ugly, they just need to vent…Listen.   Then try to help, I tell my customers… If I can’t help, I will find someone who can.

Treat people the way you want to be treated, when you are calling with an issue or problem. This world is so quick to be angry… Patience & love is needed more every day.

 

 

Ginna Hill

Little Rock Office

I think patience is important in my role at Datamax Inc because it helps me to listen and helps me seem more friendly/positive. So to elaborate on each of these by listening to customers and fellow employees I can better problem-solve and get them the assistance or information they need. And as for the making, you seem friendly or positive. If you weren’t patient then people may perceive  you as grumpy or uncaring. 

When things are stressful it is very difficult to be patient because usually those stressful moments are when things need to be done quickly and without much distraction. That aside, no one likes to feel ignored and I try to keep that in mind. I try to prioritize tasks by importance or deadlines so if a customer comes in that takes importance over whatever task I may be working on at my desk. Also, I try to multitask as much as possible. For example, I may be working on a spreadsheet or entering information/something into E-Automate. But I can also still answer the phone and listen and get the call where it needs to go. Or listen as a coworker tells me their plans for the day so we know where they are and what they are doing in case a customer calls for them, or in case of an emergency. 

 

Lacey Neitert

Fort Smith Office

Patience is very important part of this role at Datamax when dealing with sales team.  Sometimes they want things very quickly to meet their deadlines and sometimes it’s very hard to get everything done quickly with the amount of work we could have going on. 

For the most part I’m fairly patient person. I can get a little overwhelmed but always do my best to maintain my patience. 

 

Lisa Seale

Sulphur Springs Office

In my opinion patience plays a definitive role in my position here with Datamax. You cannot prepare yourself for the encounters you come in contact with on a daily basis. With each incoming phone call, each problem that arises you have to remain calm and try and put yourself in their position and take care of them the best way possible.

We don't know what the caller is going through, they could be facing a health crisis or just received bad news or dealing with aging parents, such as myself! I try not to take it personal and help them the way I would want to be helped. Are there days when it is difficult to forget a rude comment or a remark from someone who doesn't even know you, yes! Most definitely, there are days like this. The bottom line is we are here to provide a service for a customer that we WANT long term, so you are going to have to strive to meet their needs and keep a healthy balance and not lose patience. 

Take a breath and know the next caller may be the kind voice that calls and brightens your entire day!! We are all human and all fall short, but we get up and try again the next day and do better!!  A lot of supplements and a trip to the chiropractor sometimes come in handy, too! 😆