When it comes to completely showing due respect for our colleagues' ideas and opinions, Terri Hackmeyer warns we may just be hitting the tip of the iceberg.
Which brings our St. Louis-based Human Resources Director to an iceberg slide that was shared at the company-wide Diversity and Respect Training seminar held last month. Just like the iceberg, only a small portion of the things that make up a person’s identity is visible above the waterline. Most of what shapes us? It lies beneath the surface.
One surefire way to dip our toes under the surface successfully, and to show immense respect for their perspective? Effective communication: It's a key factor in respecting the ideas and opinions of others.
“Dimensions below the waterline are only discoverable through meaningful conversations,” Terri asserts. “Thinking about diversity dimensions, in the way of an iceberg, we have to consider how our own dimensions impact feelings, thoughts, and even values. This is why it’s important to know ourselves, get to know others well, and to communicate clearly, concisely, and respectfully.”
Terri joined Datamax in 1990, has worked with major PR/Marketing Firm McDonnell Douglas, and has more than 30 years experience in Human Resources – she knows a thing or two about effective communication. We’re all guilty to some degree of assumptions, lack of clarity, lack of active listening, hastily-written emails or unnecessarily emotional discussions. So we thought it valuable to reach out to her for a little advice.
Clear Communication & ‘Respect the Ideas Opinions of Others:' What’s the Parallel?
Terry says it demonstrates professionalism, it earns respect, and it garners trust.
“Although, clear and concise communication goes beyond just speaking; active listening is also a crucial component. Actively listening not only fosters better understanding but also builds trust and strengthens relationships,” Terri said.
What has Terri Learned herself about Communication with Colleagues?
If you feel like you should take a few minutes before responding… do so.
“I’ve learned not to communicate when I’m emotional or really upset. Once I’m calm, I prefer face-to-face when possible. Listen, pay close attention to what they say. Make eye contact and pay attention to nonverbal messages, for example body language. Watch volume and tone and have empathy,” Terri said.
What are a Few Best Practices to Put in Our Back Pocket?
Terri makes it really simple with these tips, which can be used in written or verbal communication. They’re great reminders for every one of us the next time we walk into a meeting or fire up that email.
- Watch your tone always,
- Practice active listening,
- Be clear and concise,
- Avoid communicating when emotional or upset,
- Try face-to-face when at all possible,
- When it comes to word choice, less is more.
