Providing an on-point, creative solution that increases a client’s return on technology investment and produces the Raving Results we constantly seek to deliver.

It’s been a banner year for Arkansas Account Manager Julie Robinson.
Presidents Club Winner. Account Manager of the Year for Arkansas. A flurry of activity, and a bucketful of prospects and potential big wins in front of her. Those who know Julie know how hard she works at prospecting, and the unwavering response and support she offers her clients. Her recognition is well earned and so much more.

Her banner year was punctuated by a $100,000 + FTA late last year. Winrock Auto Group has been on her radar for more than a year and a half, so to seal the victory as 2024 came to a close was quite an exclamation mark on a successful year. But Julie’s quick to credit her boss, Area Sales Manager Ken Allison, for his consistent support, and in the case of Winrock, the service/delivery teams and the one who got it kick-started for her, sales teammate Barb Noll.

The teamwork involved here? That makes this not just a sales win. It’s a win for company culture.

The Business Challenge.

For Julie, it was getting in the door. For the client? As Julie would learn when she finally did her Discovery, there wasn’t a lot for the clients with their current vendor, per se.

“I give a lot of credit with this to Barb Noll. She had been calling on Winrock for close to a year now,” Julie said.

That didn’t deter Julie from checking in, leaving voicemails, and doing whatever she could to make herself available. The duo gleaned that a lease with a local competitor was nearing its end late in the fall, and, one day, they called.

“They were ready for a quote,” Julie said.

The Strategic Approach.

“Honestly they didn’t have a lot of problems with who they were with. They wanted to see pricing, of course, because everyone wants to save money. And we came in with the best rate possible,” Julie said.

That wasn’t it. Julie made sure that the prospect was aware of two distinct things.

• Our service is local, experienced, and unmatched with response + resolution.
• As a client, they would have Julie as their personal representative. They could call her on her cell at any time and the question will get answered. Julie will drop anything she’s got to resolve a client’s issue.

These two points were perhaps huge turning points in Winrock’s decision to leave their current provider and move to Datamax.

The Prevailing Results.

The 20+ MFPs have been installed and everything is running smoothly so far.

“They seemed very happy to know that our service was superior. And the IT Director has my cell phone number if he needs me for whatever reason,” Julie said.

And so Julie moves forward, similarly large deals on the horizon and aspirations for an even bigger 2025. But Julie being Julie, she’s quick to point out that she’s not going at it alone.

“Ken really helped me over the past year stay the course. Naturally, sometimes we can get burned out. He was there for me…. You know that you have to be persistent in this industry. Call on your customers. Make sure everything is OK. I attribute a lot of that to Ken.”

That’s a win for culture right there.