How do healthcare organizations keep up to speed with patient expectations? How do they engage the right channels to connect to both consumers and their staff?
You only have to spend 1 minute in a hospital to understand just how much healthcare staff remains constantly “on the move.”
As nurses scurry from room to room, wing to wing, and doctors serve in multiple locations on any given day (or completely remotely), there are new waves of movement inside healthcare: Mobile clinics are on the rise, telehealth has exploded, and (perhaps most notably), the patient expectation has evolved.
According to Dynata, 80 percent of consumers prefer to use digital channels to communicate with healthcare providers and brands at least some of the time (online messaging, virtual appointment, text, etc.) On top of that, almost half of patients express interest in engaging with providers digitally, pre, during, and post-visit.
How do healthcare organizations keep up to speed with patient expectations? How do they engage the right channels to connect to both consumers and their staff? Healthy communication goes a long way toward enhancing the patient experience.
What is Unified Communications as a Service (UCaaS)? Essentially, it’s an "all-in-one," cloud-based communications solution that unifies your many channels for communicating and conducting business — phone system, team chat and messaging, video conferencing, file collaboration, and more — under one manageable platform.
No one wants to wait on hold or be passed around to multiple departments when they’ve got an urgent question concerning their own personal health. With a single, integrated cloud communications platform, staff can handle any volume of inbound queries across multiple channels, supported by integrated phone, chat, text, video conferencing, screen sharing, and more.
The healthcare sector, like most other industries, has certainly embraced remote work as a means to heighten productivity and increase any given facility’s professional resources. Clinicians and staff (whether they’re in the office or conducting virtual exams from home) need to be empowered to connect with both patients and colleagues before during, and after each appointment.
Have plans on expanding staffing? Moving locations? Interested in the benefits of UCaaS but concerned (and rightly so) about potential HIPAA Compliance red flags?
Investing in a cloud communications platform empowers healthcare organizations to dramatically increase operational efficiency while protecting data privacy and security. Scale in a budget-friendly manner without rewiring or purchasing new on-site hardware – and it’s secure and reliable for all your staff and patient communications.
Where people work, and how they choose to communicate, continue to transform. At Datamax, we're ready to help you embrace the evolution of how your patients expect to be treated, and how your staff expects to perform daily tasks. Interested in learning more about UCaaS? Let's visit!
SOURCE: Intermedia