(Field Service Technician - Lufkin Office) — Being the son of IT Manager, one might guess that Lufkin Technician Kevin Seymour coming into the technical realm of office technology was a natural fit. Well, sort of.
Truth be told, Kevin hadn't given a lot of thought to exploring the technology industry, but a matter of right place, and right time led him to Datamax. Three years down the road, it’s been a perfect fit for his career  ambitions and his unique skill set.

What led me to Datamax?

Frankly, Kevin Seymour was tired of stocking shelves. His gig stocking beverages at local grocery stores was taking its toll and Kevin was looking for something new. His father worked as an IT Manager at a bank in the oil-famous East Texas town of Kilgore, who happened to be a Datamax customer.

“A Datamax technician was working on their copier, and just in passing mentioned that they were hiring technicians here in East Texas. Later, my father passed that on to me and here I am today.”

My experiences at Datamax:

Kevin was completely new to this industry, but he leaned hard into mentors like Director of Operations Justin Harper and Service Manager Michael Johnson. Through ride-alongs, training, and noticing “patterns of repetition” in the issues that would arise, Kevin took the gig and ran with it.

“I had zero experience going in, but I guess I had a knack for it after all, it’s been great,” Kevin said.

Currently stationed in Lufkin, Kevin fields many calls that cover a lot of miles, heading southward as far as the Houston suburbs and up toward the Henderson area. With that in mind, Kevin showed both initiative and the willingness to throw a new idea out there - and it’s paid off big.

“Kevin came to me with the idea of helping the team out some by taking on some remote calls and doing what he could to solve customer issues remotely,” Justin said. “What would that look like? What would that need? I was proud of him for the initiative he took, and it’s worked out great.”

Kevin describes this unique setup as a “win-win” for all parties.

“It started out, at least partially, my thought was to help myself honestly. I had a situation where I had multiple service calls in multiple directions, I thought some of these I could do remotely and solve customer issues quicker and help the team out along the way,” Kevin said. 

What makes me want to stay at Datamax?

Kevin credits his mentors, from his father to his management team, for his rapidly developed expertise. It’s funny, he mentions, that maybe his father’s abilities rubbed off on him. And it’s certainly helpful to throw some technical questions his way from time to time. But he’s grateful, too, to his supervisors for giving him the support to succeed.

“I definitely have a big appreciation for Michael Johnson and Justin Harper. They check up on you enough, but also they back off and let you do your job to the best of your ability… Honestly, it’s a sweet setup for me. I get to drive around and fix copiers!”