So, What's Your Style? 

 

Jim Snell

Operations Manager  - Tyler Office

For co-workers, especially my employees, I believe it has been important to let them know that there is nothing that I ask of them that I wouldn’t do myself. Whether that be staying late when they do or fixing the occasional toilet with them, I believe nothing should be beneath you in regards to what you ask from your team.

On the occasions I’ve interacted with customers it has simply been being polite and attentive that has worked great for me. Yes sir/no sir, yes ma’am/no ma’am goes very far believe it or not. Whenever I have a customer service experience where I feel respected and listened to it makes the whole situation positive, so I make sure to do the same.

 

 

Kaylee Green

Account Representative - Little Rock Office

In my role, I would say my “style” is to be as disarming and genuine as possible. In other words, I try to communicate in the most-friendly and “real” way I can.

When talking with clients, I tend to describe things in a way that they will understand. I’d like people to feel comfortable around me, and I feel the easiest way to establish comfortability is by speaking their language and adhering to the level of formality they present.

“The smartest person in the room is often times the dumbest.”

 

Jim Sutton

IT Manager - Little Rock Office

I think my style points come from how I manage the people and responsibilities that Barry has trusted me with. Most of my leadership experience comes from the Navy while serving in the Submarine Service.

In my own way I’ve tried to apply that type of leadership to Datamax where I can. Job one is to help Datamax be profitable, second priority is to create and maintain an efficient organization, third is to create raving fans of our customers, and see to the development and happiness of our team mates.

Some people may not agree with the rank order I have here. And in the past I might not have either. But since I’ve been a manager with Datamax I’ve had the good fortune to meet Mike Riordan, and learn new leadership skills that have helped me reconcile these four priorities.

Mike taught me if you hire the right people, manage them in the way they show you they need to be managed, set high standards, and hold people to them. These four priorities will rarely be in conflict, each compliments and reinforces the other!

A happy team, with raving customers, can’t help but create a strong organization that makes money!

 

Trish Williams

Solutions Support Specialist - Little Rock Office

My professional and personal craft is to be eager to help and work with people and solve problems because it is my purpose and passion.

 

Melba Gipson

ClientCONNECT Team  - Tyler Office

One thing I would suggest: People need be a people’s person if they are on the phones. Our voices can relate our expression.

 

Stuart Shenep

Account Representative - Little Rock Office

At Datamax everyone views each other as more than just co-workers. Every person really treats each other as one big family. I use the same approach with my current customers and FTAs.

Rather than just speaking with them strictly about office equipment, I want to get to know their interests, family life, hobbies, pets and anything that they are passionate about. I honestly believe to create Raving Fans you have to be able to relate on a personal level as well as maintaining a business relationship.

 

Matt Mundfrom

Business Process Consultant  - Dallas/Fort Worth Office

I would say my style is to be myself as much as possible and to try and find common ground with every potential client.

By doing this I’ve found success because I’m generating a business to business relationship rather than being a “salesman” to them. People want to be treated like people and I try my best to do just that.

 

Robert Baker

Business Technology Consultant  - Tyler Office

I think my signature attitude and passion are reflected in my quick little phrase of, “I’m just here to serve.”

It is sincere and is directed to both clients and employees. I am here to help people, employee or customer, in whatever capacity I can help or find help for them.

 

James Clem

Area Sales Manager  - Sulphur Springs Office

You treat the gate keeper just like you would the decision maker. Treat them with respect. Build a relationship with them so they become your champion to get you in the door.

 

Geoff Pierson

Business Process Consultant  - Dallas/Fort Worth Office

People buy from people. Datamax has a great name, Canon has a great name, but it's also about finding a way to relate with people on a more personal LEVEL.

It's our job to connect with our customers. People want quality products and service, but they know they will have to work with you for the next 3 to 5 years