Ken Allison

Area Sales Manager  - Little Rock Office

“One of the most important things for me is availability. And that might mean me texting my team or responding to my team via email team after hours. It's important that they know that I'm available. A lot of employees are new, and they may need different levels of help. They might need help calling a customer, or attending a chamber event, they may just need that additional resource to them.

Trust and transparency are also paramount. When I’m speaking with my team, I'm telling you the truth: I'm not giving you blue skies and green grass.

Every closing Friday I walk down to the shop and say (to service/logistics personnel) "thank you for all that you did for us. It's appreciated." Everyone wants to know that what they do matters. It's the little things that go a long way."

 

Terri Hackmeyer

Human Resources - Saint Louis Office

I feel HR and internal IT are two of the biggest internal customer service teams. It is our job to make sure employees have what they need to complete their goals and do their jobs. Internal customer service provides consistency for other teams productivity. When employees have fewer distractions, and can stay focused on doing their jobs, external customers will be happier too.

A personal example of internal customer service. Recently my printer went down. I had a ton of things that needed to be printed. I called Aaron Sauer and within minutes, he was able to reroute my print jobs to another printer, while he worked on fixing mine. Yes, he was able to troubleshoot it and It is working fine now.

 

Ginna Hill

Greeter - Little Rock Office

Part of my job is greeting people and making sure they feel welcome when they come in or out of the office. I like to check in on them, for example, if they were sick the day before. I'm also helping people around the organization gather certain information (average monthly volumes for customers, service contract information, etc.) so that they can do their jobs. I invoice some items as well so that people can complete other processes related to their job.

On the flip side, my team is always amazing. If I need to leave for some reason or have an emergency, I know they have my back. People here are more than willing to answer any questions I might have.

 

 

Ariel DeLong

Business Process Consultant  - Longview Office

Anything from a quick text message or a chat message sent on Zoom saying “congratulations," I love to celebrate my coworker's wins. It genuinely makes me so happy whenever the team is doing good and whenever we can share the joy of victories together. This is a reciprocated thing! I also benefit from the support and encouragement from my coworkers when I have wins to celebrate too. I really love how we all cheer each other on like that.

In the DFW office, there was a loose tradition that started to where now anytime the sales team has a Rockstar sales period, a few cocktails and appetizers get shared at Whiskey Cake just down the road from the office after work on closing Friday. It’s a fun time being able to hang out with everyone and embrace the success together!

As far as great internal customer service, I’m not sure if it’s the “Trainer” background in both of them, but both Jamie Rhodes and Kaylee Schmidt have been helpful to me in many ways. Anything from showing me new proposal strategies, to different cold-calling techniques, to useful equipment features – both of them have been helpful resources for me. I think this really speaks to our culture though, as there have been tons of other coworkers and managers along the way that have also helped me get to where I am today. I love that about our company, that we openly invite helping each other to succeed.

 

 

Kym McGee

Supply Coordinator - Little Rock Office

I know that good customer service is not only important externally but also internal customer service is just as important. One of the ways I promote internal customer service is to keep a positive attitude. A positive attitude dictates how I approach my job and my coworkers. Which determines how my coworkers respond to me.

My own personal example of great internal customer service at Datamax has been with the Konica supply issues we are having. I always keep my coworkers informed of any delays and eta of supplies that are backordered. We keep a positive attitude towards each other, so that we all have clear expectations of what we need to do and how we will handle our customers.

 

 

David Olliff

Technician - Tyler Office

I try to treat people the way I want to be treated. No matter what. I read a comment the other day that you never regret being kind. You try to keep things light-hearted. If someone has a question you help them out. If I have a question, they help me out. You work as a team, and that's all it is.

 

Zackery Clark

Business Process Consultant - Dallas/Fort Worth  Office

I feel that if we treat our colleagues the same way that we treat our customers, it should eliminate the stress of a personality shift. For example, we have all heard the saying of having a “work voice/tone/vocabulary” compared to when we are in our personal life. Well, I feel that breaks down further into a “Customer service” and “Co-worker” voice. Which then would break down again into groups and cliques within the office. You could even say that each individual will have their own switchboard within your “Personality Response” for what switches will be turned on and off based on the specific individual. My point to this is that if we are flipping fewer switches between a customer/client and our colleagues, it could lower mental stress and exhaustion. It could also lead to lower levels of anxiety and stress, as there is less chance of “saying the wrong thing” to a specific person. If everyone receives the same “you," no matter the standing of who they are within your personality operation, I feel that could greatly improve how we approach every conversation. Vocabulary may be altered based on the audience, but attitude, body language, charisma, and confidence could all be improved across the board if we can maintain how we present ourselves across the board.

I greatly try to maintain a level talk track throughout all of my interactions, be it with clients, colleagues, friends, family, acquaintances, or even random strangers out in public. I have the mindset that you never know who is going to play a major role in your life at any given time. If you can maintain good standing with anyone you interact with, I feel that you are setting yourself up for success, or at least lowering your chances of detriment. I practice this by keeping my speaking energy as level as possible. If you show signs of “flipping a switch” whenever you begin a conversation, the audience could perceive you as disingenuous or “fake." Given, there are things that I will not bring into a conversation with a client, like life happenings that my colleagues may be aware of. Other than that, I will use the same energy, vocabulary, body language, etc. whenever I switch my focus of conversation. What this does for me is that I can remain focused and energized whenever I am engaging in conversation. Plus, since my mentality is not flipping the card with every new face, I can keep my stressors in check, which lowers my chances of harming the conversation. Whenever we lose focus due to anxiety or stress, it shows. If a client notices that you have become stressed or concerned over a topic, it creates discomfort and can deeply affect the direction of the conversation. These issues can result in loss of business, respect, or trust. All of which we need to thrive in this world. That being said, if we can maintain a solid mental basis where we engage in every conversation equally, we can all benefit from higher-quality conversations that will inevitably lead to success.

 

Cody Simon

Area Sales Manager - Little Rock Office

Communication is key. In Sales relaying information from the external customer to everyone involved internally and vice versa.

Kristen Finkbeiner, aka Krissy Fink, aka Sparkles, aka gets stuff done. She keeps everyone informed and helps out any way possible. Even though she might give you a little lip, she will take care of it!

 

Darryl Moseley

Dispatcher - Longview Office

I am pleased that Justin Harper works very well with me on Doctor appointments and time off for Granddaughters' activities. My motto has always been treat others as you would want to be treated. I feel like I have lived up to that here at Datamax.

The people at our Corporate office have always been nice and very helpful any time I had a question.