Letter on the Third — May 2020
Dear Datamax Family,
In an unprecedented time for our country and our company, there are reasons to celebrate as we continue forward. Sales are continuing to come in … service calls are ticking up … and Datamax was honored to be on the cover of ENX Magazine.
ENX Magazine is a national monthly publication that spotlights current trends, relevant information and key players within the office technology and document imaging industry. It’s a great compliment just to be interviewed - being featured on the cover is a tremendous honor that I hope you all feel as well. If you haven’t already, you can read the full article here.
As I mentioned in my video update last week, I’ve gotten more than 4,000 views of this article on my LinkedIn account. When you think about who’s looking at something like this, it’s our customers, our industry colleagues, and even our competitors. Hopefully as you all read through this, you are a proud to be associated with Datamax. The article really digs into our mindset, our go-to-market philosophies and our core methodologies at Datamax. I also think it illustrates that we’re an organization that cares about its people and truly lives out its culture.
I’m certainly proud, and I hope all of you are as well. One item that gets brought up often in this article by Erik Cagle is the Datamax MaxCare® wheel (a diagram that illustrates our portfolio of technology support services). MaxCare® articulates our ability to cover a business’ technology needs completely, from phone systems to copiers to IT, etc. This, of course, didn’t happen overnight – in this month’s newsletter, I encourage you to read about the development of MaxCare®, and how it symbolizes our holistic approach to technology and our commitment to being relevant to our customer wants and needs.
In a pandemic or otherwise, it’s a lack of communication that hurts people. The people that aren’t in the know don’t’ like it, and the people that are in the know don’t share it. I want people to feel good and know where we’re at right now. I believe our organization has shown through the coronavirus pandemic an incredible ability to communicate. Working remotely and/or under very unique circumstances, teams and departments came together. Managers touched base. Technology worked to our advantage. We have stayed the course through company-wide communication and will come out stronger because of this.
Moving forward, you can expect the same communication commitment, as we expect your commitment to making the most out of every workday, regardless of location. There is a short survey on the newsletter homepage - we would appreciate your feedback on how we as a company have strategically handled everything throughout this pandemic. Also, if you haven't seen it already, the latest video update is on this page.
I mentioned in last month’s letter that “as a company, we will endure. As a culture, our philosophies and our principles will be ingrained even deeper than before.” I feel the exact same one month later – plenty of reasons to celebrate, indeed. The Best is Yet to Be.
