Letter on the Third — November 2018
Dear Datamax Family,
“Problem Seek and Problem Solve.”
It’s not just a Datamax "Little Blue Book" Principle. It’s the road map for maintaining a proactive approach.
Each person and individual department has its own way of being proactive as a part of this organization. Of anticipating the next step. Sales people are keeping up with client needs through their Partnership Reviews. Service technicians are anticipating issues in their routine visits. Remaining proactive in every task we take on is a core principle for Datamax: It’s the signature way of showing clients – and internal employees - that we really care.
“Problem Seek and Problem solve:” It might seem negative, but I don’t see it that way. So many times, we run into problems but we don’t accurately identify the root cause. For example, if we have a delivery problem… is it the delivery? Do we not have the products? Did we not adequately train people to pick the product right? There are always multiple variables, but the ultimate goal is getting the product out at the right time. Let’s identify the problem, set out our options and set a time table for getting it taken care of.
That’s a proactive approach.
Recently, in Arkansas we were dealt with making sure we were up to date with OSHA rules and regulations. Tony Ashcroft took it upon himself to research and to identify ahead of time every step that we needed to take to ensure we were compliant in our office health and safety practices.
That’s a proactive approach.
In Dallas, we recently launched the PrintView service program. This initiative clearly outlines Datamax Remote Device Monitoring and Management Solutions, how we proactively handle everyday responsibilities like communicating basic service needs, toner replenishment and meter readings. Essentially, it shows clients and prospects how we take care of copier issues before they’re really issues.
That’s a proactive approach.
I like to think that we take a proactive approach with you, the employee. How do we do that? We keep our clients and our employees first at all times, anticipating what is in their best interest. We also listen. People aren’t afraid to share when we’re not doing something right, because we are always open to areas in which we can improve. We don’t hide from issues. We problem solve. And we make the decision that’s good for the entire organization.
I wanted to briefly mention that as we evaluate the engagement of our internal newsletter, I encourage everyone to take the brief Rave Review Survey here. An email will be going out next week regarding this as well.
Finally, what are ways that you are proactive within your role? Are there ways you could better anticipate what may be in the best interest of your client or coworker? After all, improvement is always top of mind at Datamax. The Best is Yet to Be.
Your Raving Fan,
