Shawn Hay
Service Manager - Dallas/Fort Worth Office
I would say that I have always brought compassion to a service call. One thing that a customer wants to know is that you are there to support them in whatever they are needing. They want to know that you care about their issue and that you will listen to what they need. A customer will tell you a lot if you will listen.And how you respond is equally as important. Do you show compassion and understanding as to how critical their problem is and listen to how it affects their business? When you show a customer that you care about their issue and you will do everything that you can to resolve it, they will become a Raving Fan in no time. Showing a customer empathy lets them know that you are on their side and you want to help. They want to feel the Love!
Ariel DeLong
Business Process Consultant - Dallas/Fort Worth Office
It sounds like a small thing, but just simply checking in with existing customers periodically to see how things are going and to see if there’s anything they may need. Customers see a lot of value in this because they realize they haven’t been forgotten about, and know they have one person they can direct all questions/concerns towards in the future. Most of the time, things are great and there’s no issues, but a quick follow-up with them really makes a difference.
Kaylee Green
Account Representative - Little Rock Office
The one percent I like to believe I bring to the table in my deals is the honesty and transparency I maintain through each deal. I don’t want to be the average salesperson everyone cringes when they see coming toward the front door of the business. I want to be a friendly familiar face that people can count on to do what’s best for them and their company.
This trait is so valuable because it encourages the client to want to seek advice and counsel from me regarding their equipment and technology. It changes the dynamic of a sale. It makes them feel comfortable enough to meet me when requested and let their guard down when we’re meeting. It creates relationships that go beyond the sale and fosters a true connection that is beneficial to both parties.
Darryl Moseley
Dispatcher - Longview Office
I feel like my 1% is listening to a customer that has questions, that aren’t in my job description, but I try to find answers for them and always call them back.
Alex Hernandez
Logistics Supervisor - Dallas/Fort Worth Office
Attitude would be my one percent. With the right mindset and the right deliverance of that mindset, you can go above and beyond in anything that you do. That could be working over time if that’s what it takes, or stepping out of your normal job description. If you don’t have that attitude, I don’t think you can ever add that extra 1 percent.
Clay Mills
Vice President of Sales - Dallas/Fort Worth Office
The thing I always preach is that people gravitate to people who actually do what they say they’re going to do. I think it’s crucial to always follow through with my promises. If you do that, you’re ahead of everybody else.
Kim Southerland
Account Manager - Fort Smith Office
I always try to treat the customer and make their experience just like my own expectations are when I’m a customer. And I’m a demanding consumer! I expect the person selling me something to be prepared, to be honest, and to know their product. I also expect them to listen well enough to truly understand what I’m trying to accomplish.
Josh McConnell
IT Supervisor - Tyler Office
I like to think of all of my customers as my extended family, and treat them like family. I think that in our line of work, giving the “personal touch”, building a good rapport with our clients makes them feel like they’re part of a family and that they’re being helped by someone they’re more familiar with, and not just a random voice on a telephone.
I try to visit all of our East Texas clients as often as possible. It lets them know that I’m here for them, and I think that’s part of what makes us stand out.
Lisa Seale
ClientCONNECT Team - Sulphur Springs Office
I make it a point to get to know the customer as a friend and not a tag number. Ask them how their day is going and strive to solve their issues right then or quickly after. I do my best to ease their frustration with an unresolved toner issue or problematic service call on their equipment. In the long run, that one customer I helped resolve an issue will remember me, our company and that will ensure a long-lasting professional relationship! It's that simple!
I love my Grandmother's famous quote from the Bible, the book of Luke 6:31. "Do unto others as you would have them do unto you." Stay humble and treat them like family and know at the end of the day, you gave it your best for the customer, your employer, and yourself!
Tiffani Smith
Account Manager - Texarkana Office
I think that my presentation skills help me to go above and beyond for customers. I pay attention to detail in everything I hand or send out. All of my proposals are catered to that customer specifically, I never send the same proposal twice. For larger accounts, I make detailed spreadsheets on their fleets.
Making it easier for them to see and manage. A lot of people are visual learners like I am. I get to know my contacts at each account and find the way that is easiest for them to see and retain the information. For example, how I propose a machine to Red River FCU is completely different from how I would send a proposal to Texarkana ISD. One is simple and to the point. The other includes all of the information he could possibly need to know on the machine! It is all about the person you are presenting info to, you have to learn their style and adapt yours.
Jason Ingram
Meters and Customer Support - Little Rock Office
My 1 percent is letting people know that there are plenty of tools we have available to make everything they do or whatever they need a little easier. Whether it's finding out what machines are being utilized, or needing to set up a scan to email or scan to folder solution, or how their machine is being used by their employees. I'll either find the solution for them, or find the right person for them."
