Working remotely — often sighted as a millennial preference — has quickly shifted into a business priority.
With the advent of COVID-19, companies are scrambling for alternatives to traditional office workflow. They need tools that transfer easily from the cubicle to the couch. With employees suddenly working from home for their own safety, do organizations stand a remote chance to remain productive? Remote Workflow + Remote Communications + Remote Collaboration is the difference between endless vs. remote possibilities.
In other words ... Remote Workflow + Remote Communications + Remote Collaboration = a Unified Organization.
Unified Communications as a Service (UCaaS) unifies an organization's many channels for communicating and conducting business — phone system, team chat and messaging, video conferencing, file collaboration and more — under one manageable platform. Datamax has seen the possibilities firsthand. Sales and service technician meetings, marketing collaboration sessions, even partnership reviews have been conducted using the GoMeet virtual meeting application in recent weeks.
We’re also providing these essential service to those who need it most. IT service calls have skyrocketed in the past three weeks as companies look to us to help enable both remote workflow and a remote workforce.
So what is Unified Communications? Why is such a relevant solution as we endure the effect the coronavirus across the business landscape?
5 Reasons Datamax is So High on Unified Communications and Helping Companies Support Their Remote Workforce:
1. Greater Mobility Equals Greater Productivity
UCaaS facilitates access even away from the office. Workers can communicate and collaborate with others with ease with UCaaS. They can also respond to and connect with customers quickly and without limitations from their home office.
2. Real-Time Responses
Legacy phone systems have multiple features that were designed to help users save time and effort, like call forwarding. However, those aren’t portable. UCaaS takes those features and improves them — by supporting automation of voicemails to email, for example.
Should a customer miss an important call, they don’t have to bother with the voicemail, as the message is already in their inbox and can be forwarded to another party if needed. Responding immediately to urgent matters helps them better support customers and resolve issues in real-time.
3. Enhanced Collaboration
Our company, as well as our clients, thrive when employees collaborate to solve challenges and develop new ideas. However, collaboration doesn’t mean all parties have to be in the same room.
Teams could be spread all over the world, and that’s okay because UCaaS allows users to collaborate without restraints. A team is connected on one network and can work together in a number of ways through virtual meetings and instant messaging. Beyond just being able to communicate easily, which enhances collaboration, users can also expand on features that enable better teamwork, such as the ability to share and work on documents simultaneously.
4. Easy Integrations
Technology powers our workforce, and certainly our clients. Across any organization, departments may employ multiple technology platforms that employees need to do their job every day. With UCaaS, our customers can integrate many of those.
It works seamlessly with other cloud-based applications, allowing you to manage multiple functions via one system. They can integrate with their customer relationship management (CRM) software to better track customer behaviors and interactions.
Plus, customer-facing employees will have information about that client at their fingertips, improving the customer experience. These employees will greatly appreciate not having to switch back and forth between programs, making them much more efficient.
5. Consistent Reliability
If our customers are using analog phones, what will they do should service go down? What’s their backup? What’s their business continuity plan? It’s hard to answer these questions when they must depend on antiquated systems. UCaaS has greater reliability than legacy phone systems. You can’t be productive when your system is down, and that’s why so many businesses depend on UCaaS for communications.