A “Never Busy” infrastructure meant no re-sends, no bottlenecks, and no frustration. Faxes arrived on time, every time, and departments could keep moving without chasing down missing paperwork..
Healthcare doesn’t slow down. Neither should your faxing.
Whether it’s coordinating care, processing referrals, or updating patient records, faxing remains a mission-critical workflow in healthcare. But for many IT teams, outdated systems are still dragging operations down. Clunky machines. Inbound failures. Manual processes. It’s a heavy lift that gets heavier with scale.
But what if you could double your fax volume, without disrupting staff, without upgrading hardware, and without breaking a sweat?
One healthcare provider did exactly that (as evidenced by a recent eGoldFax case study). They modernized their entire faxing infrastructure, increased monthly output from 10,000 pages to over 15,000, and kept everything running smoothly in the process. No drama. No downtime. Just smarter, cloud-based faxing that made life easier for both IT and frontline staff.
Here’s a closer look at how they pulled it off, and how your organization can, too
When faxes don’t go through, care coordination suffers. This provider had long dealt with failed transmissions and inbound congestion that slowed down everything from patient referrals to records updates.
A cloud-based fax solution eliminated those issues immediately. A “Never Busy” infrastructure meant no re-sends, no bottlenecks, and no frustration. Faxes arrived on time, every time, and departments could keep moving without chasing down missing paperwork.
Ripping and replacing legacy systems usually means retraining users and hoping adoption sticks. Not here. Roughly 80 percent of staff continued using the same multifunction printers, now equipped with a cloud connector behind the scenes.
The experience felt exactly the same to end users. Same buttons. Same process. Just better reliability and scalability. And for the IT team, that meant no user confusion, no spike in support tickets, and no time lost walking people through a new system.
Today’s healthcare teams aren’t always on-site. Faxing needs to be just as accessible for remote staff and centralized admin teams handling patient documentation off the floor.
With desktop and email-to-fax functionality, users could send documents directly from their computers, just like printing. That meant less walking to the printer, less paper handling, and fewer delays in getting documentation where it needed to go.
It was more efficient, more secure, and more aligned with the way healthcare teams work today.
Every department has its own preferences. Some wanted incoming faxes to auto-print. Others preferred digital delivery. The cloud solution gave each team the ability to set up their own routing rules and delivery methods.
The flexibility of a cloud-based fax solution helped reduce fax errors, speed up documentation intake, and free up time for higher-value work. When systems adapt to teams (not the other way around) productivity climbs and frustration fades.
Since deploying their cloud fax platform, this provider saw:
And all of it happened on top of their existing infrastructure. Faxing became faster, more flexible, and more scalable... all without increasing the burden on IT.
If your team is still stuck with unreliable fax machines, inbound congestion, or limited access for remote staff, you're not alone. But you don't have to overhaul everything to see real results.
With a secure, cloud-based fax solution, you can keep what works, fix what doesn’t, and dramatically improve how information moves across your organization. Faster charting. Fewer support headaches. Happier users.
And just like the organization in this case study, you can do it without breaking a sweat.
Interested in how it all came together? The full case study is a quick, practical read that shows what’s possible when the right technology meets the right strategy.
Source: eGoldFax. Doubling Healthcare Fax Volume by Eliminating Busy Signals. Case Study PDF.