On every list of success factors or reasons for failure, you'll find communication.
You can have the best of times or you can have the worst of times when it comes to buying or leasing a fleet of photocopiers with a managed print service contract.
If you have the wisdom to carefully research your office equipment partner, you can look forward to years of hassle-free productivity.
If you foolishly take shortcuts and settle for any old vendor, prepare for years of lost days on the phone frantically trying to get your equipment to work.
The difference between wisdom and foolishness is communication. Only by talking to your potential vendors can you avoid long years of digital copiers that just don't seem to function.
Communication is not just something you use to build relationships outside the office, it's crucial in business as well. It is impossible to live in this modern world and not have experienced poor communication when trying to work with someone. Everyone has felt the frustration that comes from delayed responses or no response at all. It can ruin your day, and it almost certainly ruins any potential business relationship.
Communication is more vital in tech matters than in almost any other field. If you've spent any time on Google or Yelp researching IT or copier vendors, you've found pages and pages of horror stories from failed projects. In every one of those missed opportunities, poor communication was a major contributing factor. On every list of success factors or reasons for failure, you'll find communication.
Research by the Project Management Institute shows that 55% of project managers believe that effective communication is the most critical element for becoming successful. Honestly, we are surprised it's only 55%.
Communication can make you rich too. The "Change and Communication ROI Study Report" by Towers Watson notes that "organizations with both highly effective communication and change management practices are more than twice as likely to significantly outperform their peers."
If you want to be successful and wealthy, there is no substitute for communication.
We believe in two things: Never, ever make the customer feel ignored, and always make sure they know who to talk about any issue they might have.
It's important to know what is reasonable to expect from your managed print services partner. Here are a few services that should you look for (and we just happen to offer):
Don't worry; if you do need us, we're still just a phone call away.
How we execute this nine-point plan varies based on each customer's contract and needs. We always prioritize clear communication, whether you just need a one-time repair of a copier or someone to manage a massive print fleet under a services contract.
That is all well and good, but the question is whether it works. So we asked our customers a simple question to get to the heart of the matter: Would you recommend us to a friend?
Their response is an overwhelming yes. On a scale of 1 to 10, we rank at 9.7.
Communicating with us will be a far better thing than you have ever experienced -- at least when it comes to your photocopier and multifunction copier needs.
If you want to learn more get our free eBook by clicking on the image below.