How willing are our clients to recommend Datamax? With a cumulative Net Promoter Score® of 92.4, we have our answer. This single, simple number is one we need to know, to show, and to grow.
Dear Datamax Family,
I’ve always been big on writing thank you notes.
As a way to differentiate myself from other sales people, I would write thank you notes after each prospect appointment. When someone bought something from me — and even if they didn’t — I wrote them thanking them for the opportunity. When I had created what we now consider a Raving Fan, I wrote a note asking them if they knew anyone that we might be able to help.
President, Datamax Inc.
Transparency breeds accountability for improving our NPS® score. Why we share it with our own people, our industry peers, and our prospects.
What is the Net Promoter Score®? What makes it different than other customer surveys, which are often complex and cumbersome? Why is NPS® such an important number to track, and why should you know our number? A brief Net Promoter Score® primer.
This TechCare-specific customer support survey keeps tabs on our level of support for network management customers. VP of Strategic Technology Justin Huffaker shares the very-human side of Datamax technical support, and how that makes us stand out.
As a company leader, you may often contemplate "What's the best approach for properly measuring customer satisfaction and loyalty?" Surveys used to obtain client satisfaction in many industries provide ambiguous indications of customer loyalty.
The referral is a powerful thing to own. What's the best way to get a recommendation from a more-than-happy customer? Meet Jeff Graul and Sherry Lee, and follow their six steps for gaining a customer referral.
Mark Hoodye
Dallas/Fort Worth
Would Minutemen Press recommend Datamax as a business technology partner? "Already have. Many times," the customer says. And technician Mark Hoodye has A LOT to do with that. Read about his consistent above-and-beyond approach.
Melba Gipson
Tyler
Supplies Coordinator Melba Gipson likes people. She loves talking to them. Read more about why this "people" person thinks Datamax is "just awesome," and what makes Melba so awesome helping customers inside the clientCONNECT Center.
Tiffani Smith
Texarkana
"Winners never quit and quitters never win." Tiffani Smith channeled her own Vince Lombardi in never giving up on Healthcare Express - flipping a frustrated client into a Raving Fan. How'd she do it? Read more by clicking below.
LifeSchool Charter School
Dallas/Fort Worth
A technology partner since the school's inception, Datamax sponsored DFW-based LifeSchool's "Fairways for Leaders" golf tournament last month. A nonprofit network of tuition-free, public charter schools in Texas, it was founded in 1998.
For me, NPS® tells us a lot about what our customers think of us. When a customer is willing to recommend you, they’re putting their reputation on the line. And they’ll only take that risk if they’re intensely loyal ... and intensely enthusiastic." - Barry Simon
Last month, we welcomed the newest members of the Datamax Family with our acquisition of Advantage Copy Systems in Sulphur Springs. We couldn't be more excited about the bright future ahead in Northeast Texas! Read more by clicking the image below.
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Marketing Communications Manager
Jeff Walker serves as the Marketing Communications Manager at Datamax Inc. Prior to joining Datamax, he worked as a reporter, critic and editor before becoming the Marketing Director at East Texas Copy Systems in Tyler, TX.
DALLAS/FORT WORTH | EL DORADO | FORT SMITH | HOT SPRINGS | JONESBORO | LITTLE ROCK
LONGVIEW | LUFKIN | RUSSELLVILLE | SAINT LOUIS | SULPHUR SPRINGS | TEXARKANA | TYLER