When asked, “How likely would they recommend Datamax to a friend or colleague,” our customers (over 11,500 responses) have given us an average Net Promoter Score® of 93.0 since 2012.
Learn why Advanced Training is foundational to Copier Service Responsiveness ›
We believe a differentiator that's not valued by the customer is definitely not a competitive advantage. If it’s not relevant, we know it doesn’t matter. — Robert Caldwell, Vice President, Marketing
Source: Jaynie L. Smith, Smart Advantage
Whether it's a technician scratching his or her head about an issue they've "never seen before," you wondering when they'll arrive or how to get someone on the phone, or just the extended, frequent downtime that's costing you profits and productivity, we understand the frustration.
That's why created this eBook — to offer insights on identifying several service factors that you can take back to your coworkers and help flip being truly frustrated to being a true fanatic.
Simply stating you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure.
So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who's best prepared and best executes on the field (on the call).
If you're considering a change with your current office equipment service provider, we'd love to join the conversation. If afforded the chance, we'll be ready to share how our responsive service approach, quantitative service level agreement metrics, and award winning technical staff can turn you into another Datamax raving fan!