The Datamax Service Response Quadrant—“service worth raving about and recommending.”
Take a moment and think about the last post-sale satisfaction survey you participated in. Of all the questions, was there one that you felt truly expressed your feelings about your loyalty? According to the Harvard Business Review, questions used to obtain measurements of client satisfaction and retention in many industries provide ambiguous indications of client loyalty. To get to the heart of client loyalty, a company can discover the answer with a single question:
“How likely is it that you would recommend our company to a friend or colleague?” Our average Net Promoter Score® is 91.6 since 2012.
At Datamax, we believe that the ultimate reflection of our clients' satisfaction and loyalty is validated when they rave about and recommend our products and services. Many companies claim that they have the best service in the business, but few have a reliable way to measure how happy their customers really are. That’s why we leverage the Net Promoter Score (NPS)® system which allows us to capture meaningful feedback after each and every service and support call.
Robin, Industry: Computer Services
“I just want to take a minute and express to you how appreciative I am with the way you and the other Datamax staff have worked with me, not only in my office, but in the other companies that I provide IT services for. I love both the Lexmark and the Kyocera printer/copiers. The best thing about them is: the software I work with sees them as Hewlett Packard printers, which means I have had no compatibility issues ... an amazing feat these days!! Please pass my praises on to the other people that you work with - when I have had issues of any sort (which there have been few), someone has always been able to get me a quick answer, and I appreciate it much. Keep up the good work. If you need a reference, don't hesitate to give my name. I am truly a "Raving Fan" of your company.”
Joseph, Industry: Legal
“I am a partner of our Law Firm. When we started our firm we leased a copier with IKON. We have since leased a copier from Datamax/Nita (our Sales Representative). We are very pleased with the service we have received from Nita. She is very professional and is always prompt to get a person here to our office if we have any problems with our machines. She always stops by just to check on us to see if there is anything she can do for us. We would highly recommend Datamax/Nita anytime someone asks us about copiers. We are very satisfied with the decision we made to change our business to Datamax.”
Vicky, Industry: Education
“I am writing this letter to highly recommend the services that Datamax provides. During the past 8 years we have utilized their copiers and technicians. They offer high quality copiers and excellent service. We can say that we have always been satisfied with their work. We look forward to working with them in the future.”