Creating and distributing impactful business communications depends on workflow that works—and starts with the right equipment from Canon, as well as Konica Minolta, and Lexmark.
Every business uses documents. They are the communications backbone of your business and you need to produce and share them efficiently. As with ANY use of technology, there's a right match for what you need to do to get work done and the right printer and/or copier. How many documents do you copy and print each month? Do you need color? What about security?
Here are a few questions to consider as you search for the right solution — and the right partner.
They're constantly helping us look for ways to optimize … instead of adding and adding and adding. — Will Stokes (Datamax Client)
A splash of color can help with customer retention, improve response time (on invoices, for example), and increase repeat orders. Printing and copying everything in color wastes money. Only using black and white printing wastes an opportunity to use color to make an impact on your customers. Finding the sweet spot between ALWAYS using color or ALWAYS black and white will save you money and improve customer engagement.
Digital copiers today can print, copy, scan, and fax. They can be used to digitize documents, saving your office storage costs and space, and to launch automated business processes. Copiers today must be included in your security plan because they are networked and have hard drives. Apps on your digital copier can extend functionality of the device. With today's devices, you're no longer just “makin' copies,” you're able to do so much more.
Using an app on your phone, you can now print to your copier. There are other productivity boosters that many people don't know about. You can scan documents to a cloud service, to SharePoint, or into your document management repository. You can scan directly to email. Print jobs can “follow” you to enhance security. Another hidden secret is that new, energy-efficient digital copiers (and printers) can lower your utility bill.
Paper slows down business processes. Your digital copier can convert paper documents into a digital copy for fast, easy retrieval (especially when combined with a document management system). A scanned document can start an automated workflow – routing the document through pre-determined steps. And less paper equals better information security, faster retrieval (and happier customers – and workers!), and saving money on less physical storage space AND improved productivity.
It's no secret that people print personal documents at work. The occasional tax return, form, or receipt isn't a huge issue. But what if someone is printing their neighborhood newsletter on your equipment? That starts to add up. Adding print rules that track printing and copying by department and by users will allow you to know exactly who's responsible for your printing and copying costs. And if it's not legitimate, you can stop it!
Whether it's a technician scratching his or her head about an issue they've "never seen before," you wondering when they'll arrive or how to get someone on the phone, or just the extended, frequent downtime that's costing you profits and productivity, we understand the frustration.
That's why we created this eBook — to offer insights on identifying several service factors that you can take back to your coworkers and help flip being truly frustrated to being a true fanatic.