Have you experienced extended downtime - with resolution still in waiting? It begs a few questions: Are your technicians dedicated to production print and sufficiently trained? Are they local and able to respond swiftly and resolve issues the first time? Datamax is committed to all of the above. We've invested over 18K hours and $1 million over the past 5 years in such training.

Our Canon ATSP and Konica Minolta Pro-Tech service training awards don't just sit in trophy cases. They shine through in the powerful metrics we measure and improve upon consistently: Response Time, Response + Resolution Time,  First Call Completion Rate, and more! 

Walking away from potential jobs? Leaving customers in limbo? The challenges faced today by production printers — tight turnarounds, shorter, highly varied job runs, increased customer demand — can put the press room in disarray. That is, without a relevant end-to-end solution to define and direct production processes. 

Developing workflows specifically envisioned for your operations can help your production team meet the demands of customers, and a little air to breathe. 

Having a one-source technology partner pays off big for your print operation – it gives you leverage (should you need it). It gives your partner ultimate incentive for accountability.

Accountability, to us, means thoughtfully caring for your technology throughout the entire term of the lease. With Datamax, the same company that you develop and acquire your equipment from is the same one servicing it — which equates to a mutually empowered relationship built for the long-run... and for long production runs.