"Resolving customer issues quickly" requires a sharp eye for the right target.
Speed without direction is pointless. We focus on fast response AND rapid resolution.
Once we arrive at our customers' office, we complete the call in less time than it takes to watch a movie (or take a long lunch). Our service techs are in and out – that fast!
When you choose Datamax Arkansas as a partner in your business, you will receive unconditional care focused on turning you into a Raving Fan. We get to know you. We provide the best office technology solutions possible. And we support those solutions with unparalleled training focused on fast, accurate service to address any problem you could have. In fact, for the last five years, Datamax Arkansas has invested over 22.2 thousand hours and 1.9 million dollars in technical training to enhance our service delivery responsiveness. Additionally, we are the only independent service provider in Little Rock, Arkansas to simultaneously achieve ATSP – Canon’s highest standard for service performance and PRO-TECH – Konica Minolta's highest standard for service performance.
If you want a quick resolution to your service and support issues, Datamax Arkansas delivers! How does your current partner stack up?
Dona, Industry: Manufacturing
"I am writing this letter in reference to our professional relationship with with Datamax and the level of service they offer to us as a vendor. Trey (our Sales Representative) has always dealt with us courteously and professionally. Our pricing is always fair and our customer service is excellent; problems are resolved effectively and in a timely manner. When we had our new equipment installed, Trey followed up and made sure we had everything we needed and everything was working properly. We appreciate the level of service Datamax has provided and consider Trey an asset to their company."
Janie, Industry: Education
“As Executive Director of our school, I would like to take this opportunity to commend your company on its great customer service. Your technicians consistently arrive promptly after I have placed a service call and work diligently to resolve our copier issues. In addition, Josh (our Document Management Consultant) checks with me several times a year to ask how our copy machines are performing and if Datamax can help our company become more efficient. We recently added a scanning feature to our copy machines which has really been a helpful feature for our program. I am truly pleased with the working relationship between our organizations and enjoy working with Josh."
Julianne, Industry: Tourism
“Overall, Datamax can't be beat when it comes to customer service. Fortunately, I cannot personally speak regarding technical resolutions from Datamax because I have never had an issue. However, I think that, in itself, speaks volumes! Datamax says they've "Got me Covered" and I couldn't agree more. Their motto is "Creating Raving Fans" and Joshua has certainly created a fan of our office! Without hesitation, I would recommend Datamax to any business looking for efficient solutions to document management.”