Support for printing connectivity and education for employees to FULLY USE the technology available to them.
We connect you to the documents you use to communicate.
Network connectivity can strain your IT staff’s time and attention. Our ConnectCare program gives you peace-of-mind that your multifunction printing solutions will work like they should.
Are your printers connected properly?
Is your document workflow disjointed and out of sync with your business objectives?
Do your users know how to use the functionality available – or do they just know how to print and copy?
If you’re experiencing bumps in your printing process, then ConnectCare is for you.
We ensure that your printing environment works – and continues to work – properly. No more delays. No more distracting your IT department from other tasks. A single source of support will help you maximize your return on your technology investment.
Your People Need Help!
Not everyone knows how to use the digital copiers and printers in your office to full advantage. We created the ConnectCare program to ensure that you get the most out of your investment in office equipment – whether you lease or buy. The program is designed to help everyone in your office:
- Understand the functionality of the technology
- How to become more productive – personally – using the technology
- Overcome fear of the new technology
- Show how the new tools will help them do their job – not replace them or create new hoops for them to jump through
One other benefit: you’ll have a single, coordinated approach to all support questions about your multifunction printing devices.
ConnectCare Support Services includes:
- Device Installation & Training
- Device Driver Installation & Training
- Software Enabler Installation & Training
- Remote Device Monitoring
- Ongoing Remediation
- Ongoing Application Support
- Unlimited Help Desk Support
If you’re ready to print seamlessly, download our ConnectCare brochure and then get in touch.
Sandy, Industry: Insurance/Transportation
“We would like to thank you and your staff for making our print and copier transition a huge success. "The implementation and delivery of the equipment was timely, as promised and professionally installed with no disruption to the business throughout the transition period. The employee training and follow up provided by your document analyst, Jason (our Sales Representative) demonstrated that his technical knowledge of our equipment was second to none and any "how to" questions we had were quickly addressed. The post implementation support has been very responsive and effective in successfully resolving all of our service needs. Your company has demonstrated commitment in providing Specialty Transportation with superior service and support. Congratulations on a job well done!"
Robin, Industry: Computer Services
“I just want to take a minute and express to you how appreciative I am with the way you and the other Datamax staff have worked with me, not only in my office, but in the other companies that I provide IT services for. I love both the Lexmark and the Kyocera printer/copiers. The best thing about them is: the software I work with sees them as Hewlett Packard printers, which means I have had no compatibility issues ... an amazing feat these days!! Please pass my praises on to the other people that you work with - when I have had issues of any sort (which there have been few), someone has always been able to get me a quick answer, and I appreciate it much. Keep up the good work. If you need a reference, don't hesitate to give my name. I am truly a "Raving Fan" of your company.”