Our Accolades. Your Success. We train hard so our clients WIN BIG.
Simply saying you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure. So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who is best prepared and who excels on the field (on the call). At a minimum, we believe delivering winning service comes from:
- An organizational-wide mission for “Creating Raving Fans®”—every day and every step of the way.
- A services delivery approach hyper-focused on response, resolution, and first call completion.
- An active pulse on relevant service performance metrics and ongoing customer feedback and satisfaction.
- A continuum of investment in equipping service and support delivery teams with the very best advanced training our technology partners have to offer.
We understand the perception of sharing one’s awards as self-serving. We want you to know that our accolades are all about training – training that helps our customers win. That’s the result that matters.
Arkansas Business BEST PLACES TO WORK - 5 Straight Years (2021, 2020, 2019, 2018, 2017)
Datamax is named as one of the Best Places to Work in Arkansas for the fifth straight year. This survey and awards program was designed to identify, recognize and honor the best employers in Arkansas, benefiting the state’s economy, workforce and businesses. The program was created by Arkansas Business and Best Companies Group with an honoree list made up of 36 companies.
Canon ATSP - (2020, 2019, 2018, 2017, 2016 & 2009)
Canon’s Association of Technical Service Professionals (ATSP) recognizes Datamax for having over 75% of its service representatives certified within their program. Through a series of exhaustive exams, the ATSP program challenges Canon Authorized Dealership technical support professionals to confirm their skills and knowledge utilized in the support of Canon Office Imaging Products. When a client sees the Canon ATSP logo, they can be assured that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer training to effectively solve any problem.
Konica Minolta PRO-TECH - 6 Straight Years - (2021-2016)
The Pro-Tech Service Award recognizes Datamax’s ability to demonstrate an exceptional commitment to customer support and satisfaction. The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the Datamax’s service operation – management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more – was scrutinized and measured. This rigid standard is the very reason this award has become such a powerful symbol of competence and proficiency. To be chosen to become a member of this select group is indeed an honor.
Microsoft Partner - GOLD COMPETENCY - (2020-2006)
As a Microsoft Partner, Datamax is at the upper echelon of Microsoft solutions partners, provides access to the tools and support required to help clients succeed in the marketplace. Datamax was selected due to our high degree of competence and demonstrated expertise with Microsoft technologies, as well as broad-range of experience—and that combination enables us to provide a real-world perspective to their clients’ technology strategies.
- Gold Competency - Datacenter
- Silver Competency - Collaboration and Content
- Silver Competency - Cloud Productivity
- Silver Competency - Small and Midmarket Cloud Solutions
Canon ADVANCED PARTNER - 8 Straight Years (2021-2014)
Datamax Inc. has also been selected as an elite member of Canon’s Advanced Partner Program due to our high level of product sales and service performance. The Advanced Partner Program recognizes the very best in the dealer community with less than 10% qualifying for this elite distinction. Qualifying for this program is contingent on providing high-quality products and solutions with high-quality service and business practices. Additionally, the Advanced Partner Program provides technical “fast pass” support, priority service training and additional access to “exclusive” training offerings from Canon.
Lexmark BUSINESS SOLUTIONS DIAMOND PARTNER - (2020-2018)
Since the program's inception in 2018, Datamax Inc. has achieved Business Solutions Diamond Partner Level within Lexmark's Partner Connect Program. Diamond Level is Lexmark's highest partner level, putting Datamax in the top tier of BSDs nationwide. Diamond Level also offers enhanced benefits, including key product service offerings, in-depth training, and more. Additionally, Barry Simon, Datamax's president, is also Lexmark's current Dealer Council president.
ENX Magazine ELITE DEALER AWARD - (2020-2016)
Datamax has been awarded ENX Magazine's Elite Dealer Award for the fifth year in a row for 2020. So what exactly sets a 2020 ENX Elite Dealer apart from the crowd?
1. They monitor, measure, and adjust.
2. They focus on relationships.
3. They stay current on technology.
4. They willingly experiment with marketing.
5. They commit to and support the community.
6. They have a service-first approach.
Laserfiche WINNERS CIRCLE - (2012, 2011, 2009-2004)
Winners Circle represents an elite group of Laserfiche Document/Content Management Value Added Resellers with strong sales, successful installations and a shared commitment to exceptional service. Datamax is proud of it's long-standing and productive relationship with Laserfiche.
Leroy J. Farrell
Vice President & General Manager of Canon’s Engineering Services & Solutions Group
"lt is with great pride that Canon U.S.A., Inc. would like to congratulate DAT AMAX in COPPELL, TX for achieving Canon Association of Technical Service Professionals (ATSP) Certified Dealer Location status. ATSP certification has been awarded because your location has met the requirements as of 2020. This achievement clearly demonstrates your dedication and commitment to providing superior customer service. We are pleasedto present the accompanying Dealership Recognition Award Crystal in honor of your accomplishment.”
Shinichi “Sam” Yoshida
Executive Vice President and General Manager, Canon Business Information Communications Group
“On behalf of Canon, we would like to thank you for your commitment to Canon. Your 2019 efforts, qualifies you for our exclusive Canon Advanced Partner Program. You are officially a member of the 2020 Advanced Partner Program. With the Advanced Partner Program we put your business as our priority and deliver high level company access, sales support tools, service training, and many more member perks. We look forward to working with you on the program offerings that best fit your business needs to make 2020 successful."
Vice President, Konica Minolta Solutions Support Division
“It is my pleasure to welcome you and your team as Konica Minolta Pro-Tech certified partners for 2021. In a year filled with unprecedented challenges and uncertainty this accomplishment shows your Service team’s perseverance and your dealership’s commitment to delivering the highest level of support."
Chief Executive Officer, Microsoft Corporation
"For your commitment to creating and delivering innovative customer solutions and services based on Microsoft technologies, we proudly recognize your dedication to excellence." (2017 - Gold - Datacenter, Silver - Hosting, Silver - Small and Midmarket Cloud Solutions)
Vice President of VAR Business Mgmt Dept, Laserfiche
“Congratulations on the tremendous accomplishment of qualifying for the 2009 Laserfiche Winners' Circle. This year's economy has not made it easy to achieve Winners Circle status, so we are particularly pleased with every VAR who rose to the occasion. We're proud of your extra efforts to make this year so successful, and you should be, too."