Our Accolades. Your Success. We train hard so our clients WIN BIG.
Simply saying you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure. So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who is best prepared and who excels on the field (on the call). At a minimum, we believe delivering winning service comes from:
- An organizational-wide mission for “Creating Raving Fans®”—every day and every step of the way.
- A services delivery approach hyper-focused on response, resolution, and first call completion.
- An active pulse on relevant service performance metrics and ongoing customer feedback and satisfaction.
- A continuum of investment in equipping service and support delivery teams with the very best advanced training our technology partners have to offer.
We understand the perception of sharing one’s awards as self-serving. We want you to know that our accolades are all about training – training that helps our customers win. That’s the result that matters.
Arkansas Business BEST OF BIZ - (2023, 2011)
Datamax is honored to be named a winner of Arkansas Business’ annual “Best of Biz” Awards. Winners were chosen by Arkansas Business readers who voted on more than 75 business categories. Datamax thanks all the Arkansas Business readers who voted Datamax "Best in Arkansas" in the following three (3) categories:
- Best Technology Consulting Firm,
- Best Computer Services Company, and
- Best Place to Purchase Office Equipment.
Arkansas Business BEST PLACES TO WORK - 7 Straight Years (2023-2017)
Datamax is named one of the Best Places to Work in Arkansas for the seventh straight year. This survey and awards program was designed to identify, recognize and honor the best employers in Arkansas, benefiting the state’s economy, workforce, and businesses. The program was created by Arkansas Business and Best Companies Group with an honoree list made up of 36 companies.
Canon ATSP - (2021, 2020, 2019, 2018, 2017, 2016 & 2009)
Canon’s Association of Technical Service Professionals (ATSP) recognizes Datamax for having over 75% of its service representatives certified within their program. Through a series of exhaustive exams, the ATSP program challenges Canon Authorized Dealership technical support professionals to confirm their skills and knowledge utilized in the support of Canon Office Imaging Products. When a client sees the Canon ATSP logo, they can be assured that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer training to effectively solve any problem.
Konica Minolta PRO-TECH - 8 Straight Years - (2023-2016)
The Pro-Tech Service Award recognizes Datamax’s ability to demonstrate an exceptional commitment to customer support and satisfaction. The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of Datamax’s service operation – management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more – was scrutinized and measured. This rigid standard is the very reason this award has become such a powerful symbol of competence and proficiency. To be chosen to become a member of this select group is indeed an honor.
Microsoft Partner - GOLD COMPETENCY - 17 Straight Years - (2023-2006)
As a Microsoft Partner, Datamax is at the upper echelon of Microsoft solutions partners and provides access to the tools and support required to help clients succeed in the marketplace. Datamax was selected due to our high degree of competence and demonstrated expertise with Microsoft technologies, as well as a broad range of experience—and that combination enables us to provide a real-world perspective to their clients’ technology strategies.
- Gold Application Integration
- Silver Collaboration and Content
- Gold Datacenter
- Gold Cloud Productivity
- Silver Small and Midmarket Cloud Solutions
Canon ADVANCED PARTNER - 10 Straight Years (2023-2014)
Datamax Inc. has also been selected as an elite member of Canon’s Advanced Partner Program due to our high level of product sales and service performance. The Advanced Partner Program recognizes the very best in the dealer community with less than 10% qualifying for this elite distinction. Qualifying for this program is contingent on providing high-quality products and solutions with high-quality service and business practices. Additionally, the Advanced Partner Program provides technical “fast pass” support, priority service training, and additional access to “exclusive” training offerings from Canon.
Lexmark BUSINESS SOLUTIONS DIAMOND PARTNER - (2023-2018)
Since the program's inception in 2018, Datamax Inc. has achieved Business Solutions Diamond Partner Level within Lexmark's Partner Connect Program. Diamond Level is Lexmark's highest partner level, putting Datamax in the top tier of BSDs nationwide. Diamond Level also offers enhanced benefits, including key product service offerings, in-depth training, and more. Additionally, Barry Simon, Datamax's president, is also Lexmark's current Dealer Council president.
ENX Magazine ELITE DEALER AWARD - 8 Consecutive Years (2023-2016)
Datamax has been awarded ENX Magazine's Elite Dealer Award for the eighth year in a row. So what exactly sets an ENX Elite Dealer apart from the crowd?
1. They monitor, measure, and adjust.
2. They focus on relationships.
3. They stay current on technology.
4. They willingly experiment with marketing.
5. They commit to and support the community.
6. They have a service-first approach.
BBB® TORCH AWARD FOR ETHICS - (2022)
A Torch Award is the most prestigious honor BBB can present to exceptional organizations for their dedication to integrity and ethical business practices. Torch Awards for Ethics celebrates companies that demonstrate best practices, leadership, social responsibility, and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders, and communities.
CEO Juice NPS® WORLD CLASS SERVICE AWARD - (2022, 2021, 2020, 2019)
Datamax Inc. was recognized by CEO Juice for the fourth straight year with the Net Promoter Score (NPS®) World-Class Service Award. NPS® has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service, we use a 3rd party company to automate follow-up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague?"
Satmetrix defines World Class Service as an NPS® score above 70. The average US company has a Net Promoter Score of 10, making World Class quite impressive! An NPS score above 0 is considered “Good," 50+ is “Excellent.” and 70+ is “World Class.”
Laserfiche WINNERS CIRCLE - (2012, 2011, 2009-2004)
Winners Circle represents an elite group of Laserfiche Document/Content Management Value Added Resellers with strong sales, successful installations, and a shared commitment to exceptional service. Datamax is proud of its long-standing and productive relationship with Laserfiche.
Shinichi “Sam” Yoshida
Executive Vice President and General Manager, Canon Business Information Communications Group
“On behalf of Canon, we would like to thank you for your commitment to Canon. 2022 was again a challenging year, but together with your strong efforts and our dedicated partnership, you have qualified for our exclusive membership in our Canon Advanced Partner Program. You are officially a member of the 2023 Advanced Partner Program!
The Canon Advanced Partner Program recognizes the best of the dealer community. Qualifying for this program means you provide high quality products with high quality service and business practices. We thank you for your hard work and dedication.
With the Advanced Partner Program we put your business as our priority and deliver high level company access, sales support tools, service training, and many more member perks. We look forward to working with you on the program offerings that best fit your business needs to make 2023 successful."
Vice President, Konica Minolta Solutions Support Division
“It is my pleasure to welcome you and your team as Konica Minolta Pro-Tech certified partners for 2022. In a year filled with unprecedented challenges and uncertainty this accomplishment shows your Service team’s perseverance and your dealership’s commitment to delivering the highest level of support."
Leroy J. Farrell
Vice President & General Manager of Canon’s Engineering Services & Solutions Group
"lt is with great pride that Canon U.S.A., Inc. would like to congratulate DATAMAX in COPPELL, TX for achieving Canon Association of Technical Service Professionals (ATSP) Certified Dealer Location status. ATSP certification has been awarded because your location has met the requirements as of 2023. This achievement clearly demonstrates your dedication and commitment to providing superior customer service.
The ATSP program allows dealer service technicians to demonstrate their technlical expertise and their ability to provide an outstanding customer experience. ATSP certification is awarded after successfully passing a series of six exams, prepared pursuant to a proprietary Canon testing method and administered by Canon U.S.A. We recognize the hard work that your dealership and your service technicians have invested in preparing for the ATSP challenge. Your participation in the ATSP program clearly demonstrates the value you place on your team members that help to satisfy customers. These individuals are tremendous assets who give your service organization a competitive edge.”
Program Director for the Microsoft Cloud Partner Program, Microsoft Corporation
"On October 3, 2022, the Microsoft Partner Network was renamed to the Microsoft Cloud Partner Program. In the Microsoft Partner Network, a partner’s technical capabilities in Microsoft products or technologies were demonstrated by attaining silver and gold competencies. This letter confirms that the partner named below (Datamax Inc.) did hold the legacy Microsoft Partner Networks competencies listed below and is still able to receive the benefits associated with them.
Legacy competencies : Demonstrate technical capabilities in Microsoft products or technologies.
• Gold Application Integration
• Silver Collaboration and Content
• Gold Datacenter
• Gold Cloud Productivity
• Silver Small and Midmarket Cloud Solutions"