TechCare®
From enhanced security, to responsive support ticket resolution, to reliable end-user communication—consider IT done.
At Datamax, we believe outsourcing allows companies to focus on core activities rather than technology. Clear communication and technical expertise are key to managing technology, ensuring maximum uptime and robust security.
Aligning technology with business goals is crucial for growth. Our flexible, scalable, and secure IT network offerings are designed to support your expanding business needs.
TechCare® from Datamax Arkansas offers comprehensive Managed Network Services (MNS) to build a reliable IT infrastructure with predictable expenses. Our certified consultants proactively optimize server performance and resolve end-user issues.
TechCare® Standard MNS Components:
Remote Systems Management & Updates
- 24 X 7 monitoring with 8 X 5 network management ensuring the highest IT uptime: includes real-time alerts, reporting and IT ticket management.
Servers / Workstations / Laptops & Infrastructure
- Ensures all associated equipment and network components are functioning in a manner that maximizes productivity within your network infrastructure.
Fire Wall, Security & Antivirus
- Ensures your systems are protected and monitored at all entry points shielding your organization from today’s computer and Internet threats.
Data Backup & Disaster Recovery
- Successfully back up your data with image-based backup, integrity checks, virtualization, audit/review, and secure storage to protect yourself against a natural disaster or Ransomware.
TechCare® Enhanced MNS Components:
Multi-factor Authentication
- Further secure access to computers, servers, and applications by prompting users to enter a second “factor” to confirm their identity, i.e. through a smartphone.
Phishing Awareness Campaign
- Manage the ongoing threat of social engineering tactics, such as phishing attacks, by creating simulated email phishing campaigns inside your organization.
Advanced Antivirus With Cloud Sandboxing
- Suspicious files are proactively pulled into a cloud-based “sandbox” for further investigation. With the ability to inspect files in a “safe zone” prior to network entry, your security platform no longer relies on someone else to get infected.
Online User Training (TechCare® University)
- Datamax provides user-paced, web-based software training for popular business applications within its Managed Network Services offering. From short task-oriented videos that help users solve a specific software problem to comprehensive courses that advance software skills, Datamax will recommend a curriculum to maximize user efficiency.
TechCare® Client Outreach – Expect Clear Communication.
There's nothing worse than signing up for a service and then your service “partner” goes into hiding. We don't. Our goal is absolute customer satisfaction. We take great pride in our service and believe it elevates us above the competition.
We try to make it look simple, but IT is anything but. Technology service partners fail their clients in one (or more if you're unlucky) ways:
- Downtime due to mismanagement.
- Data loss due to mismanagement.
- Poor communication.
Nearly all service providers work hard at the first two items. However, taking communications for granted can be a recipe for disaster.
We avoid communication breakdowns with a communication strategy that includes:
- Service level agreements that focus on communication metrics,
- A ticketing process designed to keep clients updated,
- Customer surveys on every completed support desk ticket to help us continually improve,
- Client outreach program,
- Crisis communication plan,
- Team-based communication training, and
- In-person business reviews.
We promise not to keep you in the dark – ever. And we promise to keep your network lights on!
If you are interested in more information about a Managed Network Services (MNS) engagement or are thinking about a change, consider Datamax. As a long-standing Microsoft Gold Partner, our seasoned team of technical specialists possesses decades of experience, and through TechCare®, can help you cut costs, minimize downtime, and improve stability within your network infrastructure. Caring for IT infrastructure – with Datamax, you can consider IT done.
From imaging technology to information technology support…We’ve got IT Covered.
