MaxCare - connectCare

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FROM IMAGING TECHNOLOGY TO INFORMATION TECHNOLOGY SUPPORT

WE'VE GOT IT COVERED.

At Datamax, “connecting” is a fundamental component of what we do. We connect technology, but most importantly, we connect with our customers — ensuring uninterrupted access to the right Datamax resources and people. Our 5+ decades of experience provides powerful insight about our customer’s expectations as they interact with technology. As a result, we know it’s important they:

  • Acquire full functionality familiarization.
  • Overcome new technology anxiety.
  • Improve personal productivity through technology.
  • Receive enhanced system performance and continuity.
  • Experience a coordinated single source approach for any and all support.

That’s why we developed ConnectCARETM— a comprehensive, multifaceted support program for advanced multifunction printing solutions. Backed by our dedicated ConnectCARE Team of experienced technology professionals, we provide responsive, single source support to help customers maximize their return on technology investments and achieve piece-of-mind in the process.

CONNECTCARE OVERVIEW.

From network connected devices to software enablers supplied by Datamax, ConnectCARE provides connectivity installation, training support and protection that extends far beyond the initial transaction. ConnectCARE works in conjunction with the existing Datamax hardware lease/maintenance agreements by providing support and fault isolation for print, scan, and network fax issues external to device. ConnectCARE is designed to minimize down time associated with the critical performance with each and any of these functions.

The following represents the suite of ConnectCARE Support Services:

  • Device Installation & Training
  • Device Driver Installation & Training
  • Software Enabler Installation & Training • Remote Device Monitoring
  • Ongoing Remediation
  • Ongoing Application Support
  • Unlimited Help Desk Support

Get Connected. Get ConnectCARE!

To request more information or sign up today, please give us a call or contact us today.