MaxCare - imageCare

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IMAGECARE™

FROM IMAGING TECHNOLOGY TO INFORMATION TECHNOLOGY SUPPORT...WE’VE GOT IT COVERED.

Datamax understands that even the most advanced technology solutions in the world are of little value without seamless and responsive ongoing support and maintenance. That’s why for over fifty years we’ve been dedicated to delivering world-class support and service programs that extend far beyond the transaction. For organizations that require such support for their monochrome and/or color MFP devices, we’d like to introduce imageCARE. Representing one in a family of next generation Managed Support Services from Datamax, imageCARE ensures that customers will...

  • leverage the expected benefits of their advanced technology acquisition,
  • escape inconvenience and lost time associated with technology management,
  • maximize the return on their technology investments,
  • enjoy the increased freedom to focus on managing their business, and
  • achieve piece-of-mind in the process through empowering written support agreements.

Being local has its benefits, and as a local operation we can be counted on for agility and accessibility when covering the service and support needs of our customers. We can also be counted on for a commitment to deliver the most experienced team of local technical support professionals under an unwavering charter to get the job done right the first time. In fact, nearly ninety percent (90%) of all Datamax Service Calls were resolved in one (1) visit in 2013. At Datamax, we’ve got you covered...the first time!

IMAGECARE OVERVIEW

ImageCARE provides comprehensive coverage for all parts, labor, toner and operating supplies (except paper and staples), as well as the following line-up of customer- empowering programs and guarantees:

  • Preventive Maintenance - We will systematically inspect and proactively maintain • the equipment in order to minimize untimely failures and maximize uptime.
  • Fast Service - We will respond on-site to local emergency service calls within an • average of 5 hours.
  • Free Loaner - We will provide a loaner free of charge if the current equipment does • not perform to manufacturer standards.
  • Equipment Replacement - We will replace the equipment at no charge should we • be unable to maintain it in good working order.
  • Lease Upgrade Option - We will offer the option to upgrade Datamax leased • equipment without penalty for a similar or larger capacity model.
  • Total Satisfaction - We will provide the ability to cancel the agreement without • penalty if not completely satisfied with the current equipment performance.
  • Five Year Agreement In Writing - We will provide these programs and guarantees • in writing for fiveyears. With imageCARE...We will!

At the end of the day, we know the ultimate reflection of our customer’s satisfaction is when they rave about and recommend our company’s products and services to others. That’s why we leverage the Net Promoter Score (NPS)® System1 which captures meaningful feedback after each and every Datamax service call. So, when asked on a scale of 1 to 10, “how likely would you recommend Datamax to a friend or colleague,” our customers gave us an average score of 9.64 for 2013. Add in the power of the imageCARE Five Year Total Satisfaction Guarantee, and know that Datamax is “all in” with a commitment to convert customers into raving fans!

Get Connected. Get ImageCARE!

To request more information or sign up today, please give us a call or contact us today.