Datamax understands that even the most advanced technology solutions in the world are of little value without seamless and responsive ongoing support and maintenance. That’s why for over fifty years we’ve been dedicated to delivering world-class support and service programs that extend far beyond the transaction. For organizations that require such support for their monochrome and/or color MFP devices, we’d like to introduce imageCARE. Representing one in a family of next generation Managed Support Services from Datamax, imageCARE ensures that customers will...
Being local has its benefits, and as a local operation we can be counted on for agility and accessibility when covering the service and support needs of our customers. We can also be counted on for a commitment to deliver the most experienced team of local technical support professionals under an unwavering charter to get the job done right the first time. In fact, nearly ninety percent (90%) of all Datamax Service Calls were resolved in one (1) visit in 2013. At Datamax, we’ve got you covered...the first time!
ImageCARE provides comprehensive coverage for all parts, labor, toner and operating supplies (except paper and staples), as well as the following line-up of customer- empowering programs and guarantees:
At the end of the day, we know the ultimate reflection of our customer’s satisfaction is when they rave about and recommend our company’s products and services to others. That’s why we leverage the Net Promoter Score (NPS)® System1 which captures meaningful feedback after each and every Datamax service call. So, when asked on a scale of 1 to 10, “how likely would you recommend Datamax to a friend or colleague,” our customers gave us an average score of 9.64 for 2013. Add in the power of the imageCARE Five Year Total Satisfaction Guarantee, and know that Datamax is “all in” with a commitment to convert customers into raving fans!
To request more information or sign up today, please give us a call or contact us today.