Better constituent service – at a lower cost.
We understand your challenges. Your budgets are tight and the public demands accountability and service. Datamax allows you to focus on delivering stellar service while lowering costs, automating processes, and helping you do more with less. The ability to serve constituents relies on your ability to find their relevant records... and find them fast.
Datamax can orchestrate technology solutions that help your City or State Government:
- Manage and store documents – paper and digital - in a streamlined manner; expedite communication in the field for public safety officials to react to threats faster.
- Reduce expenses by transitioning from slow, paper-based workflows to automated business processes with workflow and forms processing automation.
- Secure government records with DoD 5015.2-Certified records management.
- protect sensitive employee information (SSNs, HR Records, etc.)
with a multi-layered, Managed IT Services engagement.
- Save on printing costs (and maintenance) with managed print services and the right mix of digital copiers and printers.
State and local governments (and governmental agencies) go Vertical® with Datamax Arkansas to save taxpayer's money while providing improved services.
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Brian, Industry: Government
“I wanted to take a moment to compliment the support desk technicians. As you’re aware since COVID-19 began, the IT world became a high priority for everyone, especially government entities like us that weren't really prepared for a pandemic on multiple fronts. I’ve been working a lot with Faraz lately, as well as Patsy, Kenneth and Neal, on multiple tickets for some projects to help us respond to the technical challenges of the pandemic and remote working. This team has been an absolute pleasure to work with, they provide extremely effective communications about what we’re working on, and excellent response times on our tickets.
As Lee and Richard will you tell you, I have a history of not giving 5 star tickets in the past for some valid reasons, mainly being I always believe everyone can use some improvement but I have changed that over the last year or so after understanding how the ticket ratings work. So if I was able to give above 5 stars for once, your support desk team deserves a 6 out of 5 for going above and beyond during the pandemic. We greatly appreciate yalls support during this challenging time, so we owe you a big thank you!”
John, Industry: Government
“We just thought that you should know what a great job your employee, Hugh (our Sales Representative), has done for you AND for us. We have been a customer of Hall's Business Machines/Datamax for over 25 years, and we have to say that our relationship has never been stronger. We have to attribute this to your representative, Hugh.
Let us explain. Many Sales Consultants are in it for the short term and for the quick buck. Hugh, on the other hand, seems to believe in creating lasting relationships based on trust and communication. He is there before the sale, during the sale, and long after the sale, Needless to say, with that kind of relationship, he is our "problem solver" as opposed to a "problem creator." He always listens to our needs and helps us find the best solution for our problem. And that solution may not be the one that creates the most income for the company and for himself. Again, this is why we keep going back to Hugh and Datamax.
We don't know Datamax. We do know Hugh. He is the face of Datamax and you could not have a better "face" out in the community. He is timely and professional in all matters. Don't tell him we said this, but we even enjoy his visits when he is just checking in on us. We don't look at these visits as sales calls but more as a visit from a good friend whom we trust and enjoy working with.
We would just like to say thanks for fostering the kind of service provided by Hugh. We look forward to a continued relationship with Hugh and Datamax in the upcoming years."
Sandra, Industry: Government or Governmental Support
“We have been doing business with Datamax and Renee (our Consultant) for more than 10 years. It is always a pleasure to work with her and the group of professionals that have been around to serve us with our computer and technical needs. I would like to say that Renee is not only just a professional sales person but I would also call her a personal friend, one that I would not have had the pleasure to know without using the services of Datamax. She is very driven when it comes to satisfying her clients and is one of the finest people I have had the pleasure to work with and know. In my opinion Datamax is much honored to have such a fine individual working with them. I would not hesitate to recommend Datamax and Renee to anyone in need of computer or technical support."