(Coppell, TX - Nov. 8, 2024) — Datamax Texas Director of Operations Justin Harper vaulted himself into rare company after recertifying as a Canon USA Association of Technical Service Professionals (ATSP) Master Level Technician. Not only that: He earned a perfect score.
Harper is one of only 5 technicians nationwide to currently be certified at the Master Level, and Datamax Inc. is one of only two dealerships across the country to claim this “best in class” technician recognition.
“I’m extremely proud of Justin for earning this distinction for a second time, and feel that this reinforces to our clients just how much we emphasize the highest possible level of service and support,” Datamax Texas Vice President of Operations Steve Kennemer said.
The Master Level Certification is a unique animal among industry training, both in its approach and its difficulty. It is a phone-based course, in which a Senior Canon USA Engineer calls in acting as an entry-level technician. The participant must walk through a series of deep-level troubleshooting steps, utilizing knowledge gained from service manuals, parts catalogs, and general best practices, to prepare the technician for resolution. The objective is not to “fix the problem,” but rather to properly guide the technician through the intricate process toward the most viable solution. A time limit of two hours is set for this exam.
“I’m extremely proud and humbled to earn this certification again, and more than anything, what it means for our customers. This ultimately solidifies that as an organization, we’re investing in the people that are supporting our technicians in the field. The faster we can provide top-level support, the less time spent ‘throwing parts’ at a machine and ultimately it minimizes downtime for our clients,” Harper said.
The positive impact of this certification extends well beyond the service department, says Datamax Inc. Vice President of Marketing Robert Caldwell.
"If there is anything that propels our Marketing Department efforts, it's a real-life story about a real-life difference maker and a really good guy," Caldwell said. "We are so pleased to support our East Texas customers with the very best service expertise in the nation and congratulate Mr. Harper on earning this exclusive distinction for a second time!"
For Harper, this steep accolade puts another stamp on his steady ascent in the industry over the past 20 years. Starting out in 2004 as a delivery driver, he began absorbing all the knowledge he could from peers and voluntarily stepping beyond his role to set up machines and troubleshoot copier issues. After serving as a Service Technician for 10 years, he earned the role of Service Manager in 2020, before again being promoted to Director of Operations.
He credits both his many service mentors and the deep service-based philosophy of Datamax for helping him reach the pinnacle of Canon USA’s technician excellence.
“Just like the last time (I took the exam), it was about following the step-by-step processes to a T, many of which I learned 20 years ago from my early service mentors,” Harper said. "I can't say enough about the overall service culture that exists here at Datamax, and how important it is that we put our people in a position to succeed, both in their careers and for our clients."
With this accolade, Harper and Datamax have earned front-of-the-line Canon USA support, should a copier issue be escalated to that point. The Master Level Technician Program is an extension of Canon USA's ATSP program, of which Datamax as an organization has qualified for 17 consecutive years.
About Datamax
Datamax Inc. offers the latest equipment and solutions in technology to increase efficiency and productivity in customers’ offices. Datamax Inc. has been in business for over sixty (60) years with offices in Arkansas and Texas with more than two-hundred and fifty (250) employees in two (2) states.
For the complete portfolio of Datamax products and solutions, please visit their websites at www.datamaxarkansas.com or www.datamaxtexas.com.
Like them on Facebook:
www.facebook.com/datamaxarkansas or www.facebook.com/datamaxtexas
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@datamaxarkansas or @datamaxtexas
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www.linkedin.com/company/datamaxarkansas or www.linkedin.com/company/datamaxtexas
Direct Inquiries can be made to:
Jeff Walker
Marketing Communications Manager
Datamax Inc.
800-986-4782 | Ext: 2695
jwalker@datamaxinc.com
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