Little Rock, Ark. – May 23, 2018 - For the second consecutive year, Datamax Arkansas has earned the Association of Technical Service Professionals (ATSP) National Service Recognition Award from Canon USA.
This recognition demonstrates Datamax’s commitment to enabling its service personnel with the elite skills necessary to provide a superior client experience. To qualify, dealerships must have 75 percent of its service representatives certified within the program as of January 1, 2018.
“This is a very important achievement for this dealership,” said Mark McKinney, Service Manager for Datamax Arkansas. “For our customers, this ATSP Certification guarantees that when one of our technicians walks in to work on a machine, they have a high level of expertise on that equipment. And that means our response times are faster, our fix rates are higher. It makes a big difference.”
The ATSP program consists of six core exams, with several modules included with each exam, along with an equipment-specific test. The job function-based exams are designed to measure both the knowledge and the demonstration of the skills that are required in real-world settings for a support professional against a set of standards for competency and performance.
"This achievement is no doubt due to your company's effort at promoting the ATSP program and commitment to superior customer service, and the perseverance of your service and support staff," said Leroy J. Farrell, Vice President and General Manager Engineering Services & Solutions Division, Business Imaging Solutions Group of Canon U.S.A.
Additionally, this ATSP certification provides Datamax priority access to Canon’s Tier 3 support, bringing in the highest level of expertise for troubleshooting and faster resolution to unique Canon equipment issues a client may face.
Essentially, the Canon ATSP logo signifies that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer training to effectively solve any problem.
Datamax Inc. offers the latest equipment and solutions in technology to increase efficiency and productivity in customers’ offices. Datamax Inc. has been in business for over 60 years with offices in Arkansas and Texas with more than 250 employees in two states.
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