"You Ask. We Answer." Blog

Responsive and relevant insights into the questions our partners have.


I Know Microsoft is Ending Support on Windows 7: What Do I Do Now?

Find out what the real issues are with Windows 7 after Jan. 14, and 3 steps toward a solution.

As many IT administrators already know, Windows 7 is on life support. Failing to act could place your IT environment in critical condition.

Topics: Technology Support Technology Pain You Ask, We Answer

How Much Do Advanced Certifications Matter When Selecting a Copier Service Provider?

Advanced Certifications provide key advantages for all parties involved - both the vendor and the clients they represent. We'll discuss why in this blog. 

Maybe you’ve heard copier companies tout the advanced service recognition they’ve earned from the manufacturers they represent. Maybe you haven't. 

Canon’s Association of Technical Service Professionals (ATSP) Certification. Konica Minolta’s Pro-Tech. Ricoh’s Circle of Excellence are just a few examples of manufacturer-specific advanced certification programs. They're give acclaim to service providers, provided they're willing to pursue such recognition.

Topics: Technology Support Canon USA You Ask, We Answer Technology Training Konica Minolta

Why do I Really Need a Service Agreement on My Copier/MFP?

We'll discuss four areas where a Service Agreement provides critical peace of mind, and also three things you should know BEFORE you sign on the dotted line.

With 30 + years in this industry, I’ve seen a little bit of everything when it comes to DIY copier repair jobs (ahem ... disasters).  

Topics: Multifunction Copier Technology Support You Ask, We Answer