With a cloud-based phone system, organizations can increase collaboration and accelerate communication throughout their workday. But what are some of the features that cut through the distraction, and release the true power of mobility?
Scientist Arthur C. Clarke's words in 1962 certainly foreshadowed today's business technology environment: “Any sufficiently advanced technology is indistinguishable from magic.”
For on-the-move, multi-tasking professionals, the right productivity-enhancing technologies can seem like, well, magic. Business technology continues to advance, bringing the right resources to us within a few clicks, whether we’re in the office or on the beach.
The telephone (in its many iterations and capabilities) remains a cornerstone of office communication. We depend on it every day - whether we are working remotely or in our cubes. With a cloud-based phone system, organizations can increase collaboration and accelerate communication throughout their workday. But what are some of the features that cut through the distraction, and release the true power of mobility? What capabilities can make a mainstay business phone feel like magic?
5 Mobility-Enhancing Features to Look For in a Cloud-based Phone System
1. Call Flip.
Imagine you’re on the phone with a prospect inside your office, but you are due for another appointment across town in 10 minutes?. “Flip” the call to your smartphone, and carry on.
Call Flip allows you to continue the currently active call using a different device. The flexibility of use (desktop app, mobile app, traditional phone) can be a huge advantage with a cloud-based phone system, but be sure to ask for specifics about the interchanging of devices and usage.
2. Team Chat and Business SMS
We SMS (text) friends and family members every day for a simple reason - it's easier and faster than email. But what about our co-workers?
Chat is a great channel for internal communication when users are spread between the office and the home, allowing co-workers to get quick responses and eliminating email chains along the way. Chat within the app or via SMS.
3. Video conferencing
We’re beyond familiar with the Zoom boom of 2020. Under the evolving circumstances, and the continued use of web meetings for the foreseeable future, is your business utilizing video conferencing as a way to stay in touch with your own client needs? To corral your scattered workforce for important team meetings?
Solutions such as GoMeet Video Conferencing create smarter, faster, engaging, and actionable meeting experiences.
4. Virtual Voicemail
Listen and manage voicemails through a mobile phone app or your desktop phone. Transcribed voicemail messages can be sent via email, or viewed on the mobile app.
Features include the following:
- Check voicemail online
- SMS notifications
- Voicemail transcription
- Forward voicemail
- Message waiting indication
- Delete, skip or save messages
- Voicemail to email via WAV file
- Auto-delete of voicemail after 90 days
- Playback control when receiving messages
- Change personal greeting and PIN
5. Find Me/Follow Me.
Your desktop phone rings at the office, but you're in Hawaii. You may have your feet nestled in the sand, but you DON'T want to miss this important call.
With Find Me/Follow Me, ensure callers can reach you anywhere, anytime, on any device. Rings your desk phone, mobile phone, and desktop app phone at the same time, so you won’t miss important calls. Create rules around how you like to receive business calls.
These features — and more — fit seamlessly under one platform with a Unified Communications as a Service (UCaaS) initiative. In an increasingly mobile and remote workforce, it creates the cohesive experience — and unleashes the magic of mobility — every business user relies on to succeed. Interested in learning more? Schedule your visit with a Datamax Technology Consultant today!
